Our very old air conditioner broke down about a month ago. My husband called AMS Air and the owner came out to fix it. He seemed legitimate and spent quite a bit of time fixing it. It seemed to be working so paid him the $700. A short time after he left we realized it was not working. We tried many times to make arrangements for him to come back and fix it. There seemed to be an excuse each time. The first one was that one of his employees was hit by a drunk a driver in his van. He was unable to get his equipment. The second time he said that he was on his way to our place but his transmission broke down and sent his pictures of the auto body place he was at. It seemed ok as he was in constant communication with us. We eventually asked for our money back and have not been able to get in touch since. Please do not work with these people. They are not to be trusted. We have lost the $700 and had to go buy a portable air conditioner for another $600 to get us through the summer.
- Approximate cost of services:
- $700.00
- Company Response
Good evening I’m soory to hear that but we really take customer service seriously
When I was there the unit was working properly
I really don’t know what happened after i left
I made Numerous attempt to come over to your house
But the appointments are always broken by and your side due to not being home or the nanny is not available so please if you have any other questions don’t hesitate to call me I’m here to help thank you hesitate