Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Dale in Burnaby
Dale in Burnaby
1 review Surrey, BC

Saved our Christmas!

I don't usually write reviews, however, this time I must spread the word.
The perimeter drainage line from our sump to street was clogged. As good practice we decided to get three Quotes for repair. The first two were both $6000 + with potential for $10,000 if the whole line had to be replaced. Drainrock was our last call, it should have been our first.
When called i got lucky, as the owner Bob was doing a job in the area close by and arrived shortly. As a good listener Bob answered all my questions, the same ones he must get every day over and over!
Long story short - Since there was a crew close by he offered to scope the drain to locate blockage for no charge.......I couldn't believe it.
Bob did mention he never does this, but i now realize he must have had a hunch. At this point Drainrock could have taken our money, done the repair and Bob's your Uncle ! Turns out the blockage was on the city property / our property divide with heavy congestion, a Fire hydrant and sewer basin close by. Bob told me to give the city a call ,they may fix this situation, it was not unreasonable.
It was our lucky day, the city had the job done three days later

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Company Response

Thank you for your taking the time to write this very kind review of your experience with Drainrock Industries. All of our previous online reviews are people that have hired us and we have completed work for. Yours is an important story to tell, because it is more common than you think. As much as we are responsible to clean and maintain drains on our side of the property line, the same piping exists on the City side and should be maintained by them. This winter, we have had several other instances where the blockage was not on the homeowners side and the responsibility fell on the City to repair. In all cases we utilized our video inspection camera to locate the blockage. Our high definition video inspection cameras transmit an electronic signal that is picked up by our remote locating device and we are able to determine the exact location and depth of the problem. This same technology is used to determine smaller perimeter drain tile repairs that at one time would have been larger replacements. We are happy to help you in your drainage needs and from all us at Drainrock Industries, we thank you.