Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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98%

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Reviews for Drainrock Industries

Average customer rating:
10 10 (108 reviews)

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Mick
Mick
1 review Surrey, BC
10/10

Drain Pipe replacement

Bob, laid out the problem as he saw it and when it came time to Complete the work did it in a timely manner and as scheduled. His son Rylan patiently explained the process as they were doing the replacement. I felt really confident in the knowledge level they displayed. A plumber can hydrojet your drains but this company specialized in dealing with your drainage problem as a whole.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for sharing your experience and we appreciate your kind words about our company. When we met, you had an accepted offer on the sale of your home subject to a drainage inspection. The purchasers had hired a plumbing company to use a video inspection camera to identify problems and were unable to get around your home. The condition of sale included a partial replacement which we completed along with a through hydro flush and video inspection with USB video for your records. All of us at Drainrock thank you for taking the time to share your experience.

Chris in Mission
Chris in Mission
1 review Maple Ridge, BC
10/10

20th Century Drainage Replacement

Our home is 50 plus years of age and the drainage was way past its prime. We needed a full replacement of our drain tile. After our due diligence of getting multiple quotes, we settled on Drainrock Industries. Upon meeting Bob, I had a good feeling that he was the guy I needed for the job. After a walk around and rapport building, he said I would have a quote within 24 hours. The quote arrived in my email box later that evening and I was pleasantly surprised at the price.
A full replacement is not a small job nor is it cheap, and I knew it was going to be a big job and mess.

After they received the city permit, they came and did a walk through the day before starting. This is where the fun begins. As they started to excavate our yard we were hit with an atmospheric river. It was a little nerve-racking as the water started to fill in the trench that was dug. The team did prepare for this and protected us well and made it through unscathed.

We knew that the yard was going to be a mess while the work was being done and I kept saying short term pain for long term gain. At times we just smiled and shook our heads while the team just kept their heads down and moving forward as the professionals they are. The whole process took a little over two weeks to complete and I felt there was going to be a big mess to clean-up. A few times both my wife and I were assured by Bob that it will look great once it is completed. He was right, and we are so pleased with the work that was done and the clean-up as they put things back together.

I highly recommend Drainrock Industries for any of your drainage needs. They are a family owned and operated business and they put a personal touch on their work. From the first meeting with Bob, he kept us updated from beginning to the end. These guys know what they are doing and get the job done with the focus on the customer. Thanks Bob and Vanessa and to your whole team.

Approximate cost of services:
$31,000.00
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Company Response

Thank you Chris for your detailed account of us working through your project. The weather was not kind and for several days the yard was a mess, but after backfill, power washing, tops soil and concrete replaced your home looks great. We understand that the new below ground drainage is often taken for granted and the end focus is on the clean-up, but both are incredibly important to us. We are extremely proud of our hard working crews that push through adverse weather to complete these projects. All of us at Drainrock thank you for your business and your kind words.

Strata Council
Strata Council
0 reviews North Vancouver, BC
10/10

Town House Complex

The Drainrock crew did an outstanding job cleaning our perimeter drains.
We have them do 2 building a year as a preventative maintenance measure. We have had them do this work for the last 4 years.
We would highly recommend Drainrock.

Strata Council

Approximate cost of services:
$3,000.00
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Company Response

Townhome drainage is often overlooked, but recently through depreciation reports and the high cost of drain tile replacements, it is more common to see annual service plans become part of a strata operating budget. it is our specialty to thoroughly clean, video inspect and assess perimeter drainage to extend the life of the system and prevent unwanted water ingress. All of us at Drainrock thank you for taking the time on sharing your experience with others.

Jon in Surrey
Jon in Surrey
0 reviews Surrey, BC
10/10

Great Company!

Bob come as promised and provided a concise quote to inspect the drain tile system around my home. I hired them, they set a time and date, and they showed up as promised. The guys were very thorough and friendly. They took the extra time to inform me about my drainage system and how it works. I felt like they really cared that my system was in good working order.

Approximate cost of services:
$700.00
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Company Response

Thank you Jon for taking the time to share you experience with our service. Providing free onsite consultations, followed by an estimate in writing are the first steps and once accepted, we schedule our crew to be onsite at a specific time that works for the homeowner. Taking pride and being thorough with our service is important to us and sharing this information in a way that the homeowner understands is critical. Thank you again for sharing your story about Drainrock Industries.

Dr. Rod in Surrey
Dr. Rod in Surrey
0 reviews Surrey, BC
10/10

SUCH GREAT PEOPLE and quality work!!

When I first called about a water leak in our basement, Vanessa suggested a couple things to check right away and knew the likely sources of the problem based on common problems in South Surrey area. I was able to start ruling things out when Bob called, and arranged to shuffle his crews around the next morning knowing we had an active leak. Justin and Ethan (amazing young guys!!!!) were on time, and narrowed down the diagnosis of the problem so quickly.

It is worth every penny spent when you get great people, who don't upsell anything, and help to educate you so that you "understand" the problems....that allows someone with little knowledge in this area to make an informed decision about how to solve a leak problem.

Approximate cost of services:
$1,155.00
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Company Response

Thank you for taking the time to share your story about your experience with Drainrock. The south Surrey area has some of the worst soil conditions in the lower mainland that can play havoc with your homes perimeter drain tile systems. As it is commonly suggested all homes service their drainage systems every 2 - 5 years, it is a common to start with a thorough cleaning if you have never completed this before. We knew the water ingress was across the back wall of the home and needed to eliminate the possibility of it being related to your drainage system. Once our service team determined your perimeter drainage was not the problem, we looked at interior plumbing leak possibilities. It was determined that a sink drain from the upstairs kitchen was leaking down the entire wall and into basement behind the drywall and spreading across the floor. All of us at Drainrock thank you for your business.

Dan
Dan
0 reviews Maple Ridge, BC
10/10

Incredible Service

I can't say enough good about Bob and his crew,
Absolutely the best job done,
Fair quote,The crew worked their butt's off and did a fantastic CLEAN job
Would recommend to anyone 5 stars is not near enough
Thanks for the stress relieve
Dan

Approximate cost of services:
$14,000.00
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Company Response

Thank you Dan for sharing your experience with our company. You had grown tired of pumping water from around your home and decided to have the City of Maple Ridge install a new storm service connection. With this new connection, we were able to excavate and replace half of your homes drainage system, install a new storm sump, and connect to the city. You can now have peace of mind knowing your basement will be dry with a gravity fed system and not worry about your electric sump pump.

Bandula in Toronto
Bandula in Toronto
2 reviews Coquitlam, BC
10/10

Highly recommended for Plumbing and Drainage services

Recently we had an unexpected basement flooding. Drainstock Industries was recommended by a friend of ours who had got their services last year for a similar problem. After contacting several other companies, we decided to go with Drainstock Industries.

They arrived on site at the agreed upon time, and did a great job of checking, cleaning, flushing using a camera and a snake. They prepared a "Plumbers Report" as required by my home insurance company. Everything was done to our satisfaction! Their charges were reasonable for the service they provided. Vanessa, Bob and their work team were friendly, and answered all the questions I had asked them.

As I understand, Drainstock Industries is a family business and thus they provide personalized customer service. They solve the drainage and plumbing issues of their customers at competitive, reasonable prices. In our future drainage and plumbing needs, our first choice would be Drainstock Industries!

Approximate cost of services:
$1,280.00
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Company Response

This last summer was one of the driest on record and in order for trees to survive, their roots were going deeper looking for water. We have had many homes experience root infestation into the perimeter drainage lines, sump, and outgoing storm connection. This can cause an unexpected back-up of water which will lead to water ingress. Your home is roughly 30 years old and had never been serviced. It was a build up of roots, soil debris, and iron oxide that caused a major back-up around your home. We were happy to accurately assess, provide you with a written quotation and solve the issue. A plumbers report was provided to your insurance company and your claim was approved. We appreciate you taking the time to share your experience about our company with you. All of us at Drainrock wish you a happy holiday season and prosperous new year.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Perimeter Drain Maintenance

The service and follow-up from Drainrock Industries was excellent. We had our perimeter drains checked and it was found that the drains were clogged with roots & debris. Justin from Drainrock was very knowledgeable explaining the situation with our drains and how he would clear them up preventing a potentially big problem in the future. We highly recommend Drainrock Industries for their expertise and service.

Approximate cost of services:
$787.00
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Company Response

Thank you for sharing your experience about our crew. The dry weather of this past summer has caused a significant increase in the growth of roots inside perimeter drain tile systems and what was normally a hydro flushing job for most homes has become the combination of snaking the roots, hydro flushing debris, and video inspecting once completed. This allows us to give peace of mind that the system is working and avoid water ingress situations. All of us at Drainrock thank you for our review.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Drain tile repair and flush

Drain tiles were plugged and broken, water was seeping into our crawl space. I received an onsite estimate the same day I called, and the job was completed within a few days after accepting the quote. The job was completed quickly, and the dig site was restored back to its original state. After completion, I was given a video documenting the work that had been done, and it also shows images from inside drainage pipes.
I am very happy with the work that was done.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for sharing your recent experience with Drainrock Industries. All work starts with a free site evaluation and detailed estimate. For customers struggling with water ingress, those projects take precedent over ones not as serious. Although your homes perimeter drainage is either at or near the end of its life, we were able to get water flowing and provide you with a solution to your drainage needs.

JESSE BREGG
JESSE BREGG
1 review Surrey, BC
10/10

Excellent Service & Response

Bob and the team at Drainrock Industries not only do excellent work, they have top notch client communication and are service focused. As a Realtor, those I recommend to my clients reflect on me as well, and Drainrock never disappoints. Really glad an organization this professional is there when I need them!

Approximate cost of services:
$1,000.00
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Company Response

I have always felt that the largest monetary purchase in your life will be your home and the importance of knowing the condition of the perimeter drains before removing subjects is critical. We see too many people buy homes and experience a negative situation with a drain, roof, or other type of failure shortly after taking possession. We appreciate working with quality realtors such as Jesse who help educate and guide their customers into their purchase with their mind open to understand as much as we can about the home before subject removal. All of us at Drainrock appreciate your loyalty to our company and your kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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