Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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99%

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Reviews by rating (past 12 months)

Reviews for Drainrock Industries

Average customer rating:
10 10 (41 reviews)

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Craig5475
Craig5475
0 reviews Surrey, BC
10/10

Job Well Done

Bought a new home to us at the peek of the real estate market last year.
Quickly we learned we had drainage problems.

Bob from "Drainrock Industries" came assessed our problems.
He gave us a couple options and quote for correcting our problem.

His crew arrived in the next days to tackle the project.
They were nothing but respectful of the job at hand and how the job affected our neighbours.
The crew work like a team getting the job done right and quickly.
Cleaned up, looked like they had never been here.

My wife is happy to see water is moving in the right direction.

We Highly Recommend Drainock Industries for drainage needs.

Craig & Cheryl

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Company Response

thank you for sharing your Drainrock experience. Purchasing a home in a hot real-estate market can be very stressful. Having to deal with multiple bids, over asking prices and no home inspection are scary thoughts. We have had many customers who purchased during the last couple of years discover drainage problems that went undetected until the rain showed up. thankfully now with a slow down in the market, most, if not all homeowners are doing their diligence by having the home inspected and some having the perimeter drain tile system inspected. All of our projects come with a free estimate/evaluation and a written quotation. We believe it is important to understand all of your options.
Thank you Craig and Cheryl for your kind words.

Private in Langley
Private in Langley
1 review Langley, BC
10/10

Great work, Great service

We are extremely happy with Drainrock. Bob came out and gave us a quote and was upfront with the cost per foot. He is very professional and knowledgeable. We were extremely happy with the cleanup and how our yard looked once the work was completed. His team who installed the drainage was professional and personable. Three months after our drainage was installed we are still happy with the work that was completed and what a pleasure it was to deal with Drainrock. I would definitely recommend Drainrock to anyone who requires drainage work.

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Company Response

Thank you for your review of our company, it is nice to hear that you were happy with the process and our crew. Our initial visit/assessment is free of charge with a written quotation to follow. I appreciate you waiting to see the results of the yard drainage installation before submitting this review.

Pat in South Surrey
Pat in South Surrey
4 reviews Surrey, BC
10/10

Job Well Done

This is our second time using Drainrock Industries. The first time was for a clean-out of out perimeter drain tile system and this year we had a flood from a water line break and so we had the drain area cleaned out as part of the clean up following that problem.
We have found them prompt, efficient and always courteous. We appreciated that the issue was explained and an affordable solution was presented. We would highly recommend them.
Thanks Drainrock!

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Company Response

Good morning Pat and thank you for your kind words. A broken water line can often lead to the erosion of soils which will settle in the perimeter drain tile system, causing a possible blockage and ultimately water ingress. it is nice to know that your insurance company and yourself wanted to clean the pipe in the location where the line broke, eliminating the possibility of a future drainage problem. Thank you from all of us at Drainrock Industries for your support.

Mr A in Langley
Mr A in Langley
1 review Langley, BC
10/10

Couldn't have been better

We had a crack in our basement foundation, undernearth a window in the window well. Over Christmas it started letting water in.

We had to make our own arrangements as not covered by insurance (wear and tear.....joke), so asked four companies for quotes, two never replied and I just had a better vibe with Drainrock who came out quickly and fitted us in.

They did the work in one day, when it was heavy rain. Once they dug the hole out to repair, it was a complete mess with piles of mud and rubble. Couple of hrs later it was perfect, as if there hadn't been here.

Great service, attention to detail and explained the process in detail. They also fixed a drain issue elsewhere while they were there.

Really pleased with their service.

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Company Response

Thank you for your review about our service and our company. Foundation cracks are very common on most homes and tend to show signs of water ingress where clay soil is found. Parts of Surrey, White Rock, Langley, maple ridge and Pitt meadows are well known for their poor soil conditions. During the winter months the clay soil absorbs water, becoming saturated, causing hydraulic water pressure against the crack which leads to an ingress or flood. Our repairs are all from the outside and include repairing the crack with hydraulic repair material, two coats of foundation damp-proofing and Delta M.S. dimple board membrane.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Drainage Service

We hired Drainrock to flush out the perimeter drains, sumps, catch basins and outgoing lines to the municipal storm connections for our townhouse strata complex. We were provided with a detailed written estimate outlining the work to be performed and the time frame to complete the work and everything was done in accordance with that estimate and time frame. There were no hidden surprises and no hidden additional costs following completion of the work. Both Bob and his foreman were very responsive to all our questions and they explained what they were doing as they were doing it which was very much appreciated. They also provided us with a written report summarizing their work which is a great record for our strata complex. Drainrock’s team of workers were all professional, efficient and courteous and I would not hesitate to recommend Drainrock to anyone needing drainage work done.

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Company Response

Thank you for your kind words about Drainrock Industries and your experience with it. Each at year Drainrock we get an increasingly larger number of strata, property manager or multi family units to service. It is nice to see that the education around servicing your perimeter drain tile system is growing. Regular maintenance can remove or locate smaller deficiencies at a minimal cost that when left can lead to a major expense. Our crews are set up with the latest in hydro flushing and video inspection equipment to clean, locate or simply provide proof of a clean system. Thanks, Bob Wilde

Private User
Private User
Private User reviews Vancouver, BC
10/10

perimeter drainage system damaged and clogged

Our catch basin had been clogged for a little while, and we had a pump installed between the catch basin and the first down-pipe to bypass the damaged and clogged pipes. I had to use the pump during heavy rain days, and middle of the night if necessary to avoid flooding in the garage.

Bob came, discussed the problem and provided me with his professional opinion and a free quotation the same day.

On the scheduled day, Rylan and the crew showed up and started working right away. They saw-cut and removed the concrete, dug a trench, removed damaged tiles (badly damaged by roots), installed new pvc pipes, hydro-flush the perimeter piping system, back-filled the trench, repoured concrete and finished with a nice clean up.

Thank you Bob, Vanessa, and especially Rylan and the hard working crew, got it all done in a day and at cost as quoted.

Need drainage work done, just give Bob a call. Highly recommended.

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Company Response

Thank you for your review. The insight from homeowners like you help people with drainage problems find the answers needed and comfort finding a contractor they can trust. Owning an older home can present challenges but thankfully your was only a small section. With the old root infested pipe removed and new pvc installed, your drainage system is in good working order. Drainrock thanks you for your business.

Private User
Private User
Private User reviews Langley, BC
10/10

Perimeter Drain Clog

Long story short. Selling my home and subject to a home inspection. Inspector found a water leak in the crawl space during torrential downpour. Called Bob at Drainrock and he was able to fit me in his schedule within the week. Did I mention I was arranging this while in Hawaii? Completely trustworthy and professional, completing the work in
a timely manner: unplugging and flushing my perimeter drain and bringing the buried sump up to grade level. Would recommend them in a heartbeat.

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Company Response

Thank you for your kind words about our company and our service. During the past housing boom we saw people buying and selling homes without home inspections to later find problems without a budget to deal with them. The good news is that you took care of the problem, by first identifying it and secondly repairing it. Most new homeowners don't know the condition of their perimeter drains and at least these ones will.

Lydia and Victor Cabral in Surrey
Lydia and Victor Cabral in Surrey
1 review Surrey, BC
10/10

Foundation repairs

Bob and his crew were extremely professional, efficient, and friendly. They excavated our entire foundation and applied adequate damp proofing and water proofing in the middle of record rainfall. The job was completed in less time than we initially thought, and they left virtually no mess at all which is shocking given the scope of work they completed. All Emails, phone calls, and enquiries were answered promptly and the quality of work exceeded our expectations. Bob and his crew take a lot of pride in what they do and it shows. Every detail was taken care of and they truly care about their customers and do everything in their power to make sure they are happy. Being a small company means they take care in not only the job at hand but also their relationship with their customers. It's a personal touch you won't find with larger companies and it truly makes all the difference. They came in at the end of a massive project and to our surprise were the most efficient, least messy part of it all. It was truly a pleasure and we couldn't be happier with the end product. From the bottom of our hearts, thank you Bob and your crew!

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Company Response

Thank you for your kind words about your project and our crew, it was a pleasure working with you through this difficult time. Seldom do we see a new home with drainage deficiencies causing water ingress. Working through severe weather conditions to repair foundation deficiencies, applying two coats of damp-proofing and installing Delta MS (dimple board) is all in a days work for our hard working crew. Despite all the pressures to grow our business, it is our goal to maintain the family values, relationships, and attention to detail with all our projects.

Laura in Surrey
Laura in Surrey
1 review Surrey, BC
10/10

Drainage maintenance , repair, landscaping

In our dealings with Bob and his office staff we found them to be pleasant and efficient. Bob returned our various email inquiries promptly in the lead up to the job. We had a number of different tasks that had to be taken care of and the crew was able to complete them all, as well as create an attractive new rock garden space and pathway within one day.
An area that was once a worry and an eyesore is now repaired and looking great.

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Company Response

Thank you for your kind words and your patience in waiting for us to attend your home and complete your drainage/landscaping project. Your drainage upgrades are common for us and we complete every day. It was very satisfying to complete a little landscaping project at the same time. You stamped concrete stepping stones and 6" +- river rock are a very nice finish to your home.

Rob & Kash K in Surrey
Rob & Kash K in Surrey
1 review Surrey, BC
10/10

Yard Drainage

For the past few autumns and into the early springs we have had a very soggy lawn problem! Bob’s crew worked diligently to trench the yard. They removed the turf and dirt quickly and efficiently put in drain pipe and gravel, tied into the sump, and finally replaced the turf! The yard was cleaned up put back to original condition! This past week we finally had heavy rains and the lawn has held up beautifully! A job well done!

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Company Response

Thank you for your kind words about our Company. We are happy that the work we did in the Spring is paying off for a worry-free Fall/Winter. With the 3 major rain storms we have had, to hear your lawn has held up make us proud of our work and will certainly pass on the good news to our crew. Thanks! ~Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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