Drainrock Industries

Drainage Contractors
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Drainrock Industries
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98%

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Reviews for Drainrock Industries

Average customer rating:
10 10 (47 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Drain tile

I noticed water pooling in a corner of my crawl space. Contacted Drain Rock through their web site. All reviews were of very high standards in quick response and detailed work that would be done. The team arrived promptly, answered all concerns. On a scale of 10, this company is the best. Highly recommended.

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Company Response

Thank you for your kind works about Drainrock. Our goal is provide a professional experience for all of our customers. That starts with the first call or email to our office and extends to our free onsite evaluation and estimate. Once the quotation has been accepted, we schedule the work for out technicians to complete in a timely manner.

Private User
Private User
Private User reviews Langley, BC
10/10

Perimeter drain replacment

My perimeter drainage failed right before Christmas. I called around and Bob at Drainrock answered and told me the company was closed for the holidays and he was just packing the car to leave for vacation. Even though he's was busy he spent time on the phone with me hearing about my flooding crawl space and giving me suggestions on what to do, and answering all my questions. He told me to call back in the new year if I still needed help. I had a temporary fix done by another company and had issues trying to get the work, quotes and information from that company when it came to the solution. I called Bob back and he came that week, did the inspection, gave me a detailed quote for work that needed to be done, had a crew here in a few days to explore the problem. Once the problem was discovered they came and gave me a detailed quote for what needed to be done to permanently fix my drainage,made suggestions and answered all my questions. I was amazed at how quickly the crew worked, and was surprised and pleased with them landscape replacement. They went above and beyond and saved me a lot of work. I am happy to say that my crawl space is now dry. Very trustworthy, upfront, and professional company. I would recommend this company to anyone.

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Company Response

Thank you for your kind words about Drainrock industries. As in most cases, it is the exploratory work that leads us to a conclusion as to how to proceed with a drainage solution. We are very proud of our crew and how hard they work to complete the job and limit the mess around your home.

Stan in Burnaby
Stan in Burnaby
1 review Burnaby, BC
10/10

Full drain tile installation

My 1920 house flooded as a result of the heavy rain and needed a total drain tile installation/repair. I called up several companies. I ultimately chose Drainrock because of the Homestars reviews and that they were the only ones to provide a membrane in addition to tar at a reasonable price. Bob was very knowledgeable and answered all my questions. Rylan was on site all the time. They exceeded my expectation on 2 areas: 1) it was done faster than what other companies quoted. There were 5 guys on the project. This was important because digging up the drainage was disruptive, and 2) they were able to work around the plants. I was concerned that several rhodos needed to be moved. All in all, even after all the recent heavy rain, I have the peace of mind that my drainage for my heritage house is in good order. Thanks Drainrock!

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Company Response

Thank you for your kind words about Drainrock Industries and our hard working employees. Several years ago we were struggling to find an installer of foundation dimple board to work with us as part of our drain tile replacements within our tight time frame. We decided to get trained and certified and complete in house. This limits any possible delays between our excavation and installation of membrane, allowing projects to move along at our pace. Plants and shrubs are always a concern for homeowners and we take pride in maintaining as if it were our own home.
From all of us at Drainrock, we thank you for your review of our business.

joey.kovacs in Surrey
joey.kovacs in Surrey
1 review Surrey, BC
10/10

Drainage - root blockage

I normally don’t write reviews but thought it was important to do so.

I’m an overseas home owner and have been managing my properties abroad for 10+ years thus, it’s important to have a good network of trust worthy people to help with repairs etc.

My house is in coquitlam and Drainwork was referred to me by a drainage/restoration group based in N.Vancouver.

My basement/ foundation was leaking for a couple of weeks off and on. I contacted approx. 5-6 of the big names in plumbing, landscaping, restoration/ drainage as I didn’t know what kind of problem I had - as it could have been anything.

All of the groups told me that my drainage system had collapsed and that I should replace it immediately and quotes ranged btw $20K-50K to replace my entire drainage system - with warranty.

That being said, my basement had leaked a couple times before over the last 10 years so I thought it was very odd and thought it may have been a leaky pipe or the too much water in the back yard was causing my system to overwork and thought it was a bit odd that I might need a replacement all of a sudden.

Long story short - Drainwork dug a test hole, hydro flushed and video inspected to find a root blockage near the driveway by the retaining wall. The blockage was backing up water that was leaking through drain holes drilled through the retaining walls. They removed the root blockage and put a couple more holes in to increase water flow. Water is now flowing out the outgoing line and into the city storm - All fixed now.

Joe

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Company Response

Thank you for your kind words about our crew and their success in solving your drainage problems. When we arrived onsite to provide a free estimate, water was leaching out of a concrete retaining wall at the lower part of the property. that led several contractors to believe that the water main had ruptured. We often suggest that a video inspections, hydro jet and test hole be done to evaluate the condition of the perimeter drainage system. During our exploratory work, we were successful in locating a large blockage in the outgoing line that caused water to back up and look like the ruptured water line, even though it was not. We were able to tell that the drainage system, all be it old, it still in good working conditions.

Private User
Private User
Private User reviews Surrey, BC
10/10

Residential Perimeter Drainage

Drainrock Industries helped take sting out of our very large and unexpected home project. The entire team was professional, hardworking, knowledgeable, and willing to go the extra mile.
My husband and I contacted almost a dozen companies, and only two showed up and provided full quotes. One of them was Drainrock. What won me over was the knowledge that Bob had about the various code requirements of the area, and of the changes that have taken place over the years. He discussed my options, areas of concern, and addressed the big picture (like the fact that I would have no backyard by the time they were done). He also didn't burden me with comments about how hard the work will be, or logistics. I would say I asked more questions than most, but always got prompt and direct responses to every question.
The crew showed up on time every single morning, and worked hard. They left the site free of garbage and debris. I almost missed having them around when the job was over.
I would highly recommend that anyone needing work that Drainage Industries can attend to, should book an initial meeting/quote and see for yourself.

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Company Response

Thank you for your kind words about Drainrock, Providing drainage services in the lower mainland and Fraser valley for over 20 years, we have first hand experience with perimeter drain tile code requirements and code changes. while it is sad to see a home as new as yours with water ingress, we are extremely happy to solve your drainage problem and provide you and your family with a dry basement. As the owner of a family business, our greatest reward is a compliment about our crew. Thank you from all of us at Drainrock industries.

Langley Customer in Surrey
Langley Customer in Surrey
1 review Surrey, BC
10/10

Drainage

For years we had an issue with water in our crawlspace. After trying some of my own solutions to no avail, I relented and sought professional help. Our first quote was for a system that would trap the water in the crawlspace and direct it to a sump where a pump would pump it outside. Drainrock offered a better solution of redoing the perimeter drainage, relying on gravity to remove the water before it could enter the crawlspace. And, at a better price. The company and employees were very professional and respectful of our property. the work was completed on time, on budget, and as promised. I would definitely recommend this company for quality work!

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Company Response

Thank you for your kind words about our company and our crew. While interior drainage systems can have their place. We believe that when possible, the best system is gravity fed external drainage. Under the B.C. Plumbing code and municipal code requirements, all recognized drainage systems are external. Assessing the problem with a little exploratory work, checking elevations and providing a written solution with a firm contract price is standard procedure at Drainrock Industries.
From all of us at Drainrock, thank you.

Craig5475
Craig5475
1 review Surrey, BC
10/10

Job Well Done

Bought a new home to us at the peek of the real estate market last year.
Quickly we learned we had drainage problems.

Bob from "Drainrock Industries" came assessed our problems.
He gave us a couple options and quote for correcting our problem.

His crew arrived in the next days to tackle the project.
They were nothing but respectful of the job at hand and how the job affected our neighbours.
The crew work like a team getting the job done right and quickly.
Cleaned up, looked like they had never been here.

My wife is happy to see water is moving in the right direction.

We Highly Recommend Drainock Industries for drainage needs.

Craig & Cheryl

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Company Response

thank you for sharing your Drainrock experience. Purchasing a home in a hot real-estate market can be very stressful. Having to deal with multiple bids, over asking prices and no home inspection are scary thoughts. We have had many customers who purchased during the last couple of years discover drainage problems that went undetected until the rain showed up. thankfully now with a slow down in the market, most, if not all homeowners are doing their diligence by having the home inspected and some having the perimeter drain tile system inspected. All of our projects come with a free estimate/evaluation and a written quotation. We believe it is important to understand all of your options.
Thank you Craig and Cheryl for your kind words.

Private in Langley
Private in Langley
1 review Langley, BC
10/10

Great work, Great service

We are extremely happy with Drainrock. Bob came out and gave us a quote and was upfront with the cost per foot. He is very professional and knowledgeable. We were extremely happy with the cleanup and how our yard looked once the work was completed. His team who installed the drainage was professional and personable. Three months after our drainage was installed we are still happy with the work that was completed and what a pleasure it was to deal with Drainrock. I would definitely recommend Drainrock to anyone who requires drainage work.

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Company Response

Thank you for your review of our company, it is nice to hear that you were happy with the process and our crew. Our initial visit/assessment is free of charge with a written quotation to follow. I appreciate you waiting to see the results of the yard drainage installation before submitting this review.

Pat in South Surrey
Pat in South Surrey
4 reviews Surrey, BC
10/10

Job Well Done

This is our second time using Drainrock Industries. The first time was for a clean-out of out perimeter drain tile system and this year we had a flood from a water line break and so we had the drain area cleaned out as part of the clean up following that problem.
We have found them prompt, efficient and always courteous. We appreciated that the issue was explained and an affordable solution was presented. We would highly recommend them.
Thanks Drainrock!

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Company Response

Good morning Pat and thank you for your kind words. A broken water line can often lead to the erosion of soils which will settle in the perimeter drain tile system, causing a possible blockage and ultimately water ingress. it is nice to know that your insurance company and yourself wanted to clean the pipe in the location where the line broke, eliminating the possibility of a future drainage problem. Thank you from all of us at Drainrock Industries for your support.

Mr A in Langley
Mr A in Langley
1 review Langley, BC
10/10

Couldn't have been better

We had a crack in our basement foundation, undernearth a window in the window well. Over Christmas it started letting water in.

We had to make our own arrangements as not covered by insurance (wear and tear.....joke), so asked four companies for quotes, two never replied and I just had a better vibe with Drainrock who came out quickly and fitted us in.

They did the work in one day, when it was heavy rain. Once they dug the hole out to repair, it was a complete mess with piles of mud and rubble. Couple of hrs later it was perfect, as if there hadn't been here.

Great service, attention to detail and explained the process in detail. They also fixed a drain issue elsewhere while they were there.

Really pleased with their service.

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Company Response

Thank you for your review about our service and our company. Foundation cracks are very common on most homes and tend to show signs of water ingress where clay soil is found. Parts of Surrey, White Rock, Langley, maple ridge and Pitt meadows are well known for their poor soil conditions. During the winter months the clay soil absorbs water, becoming saturated, causing hydraulic water pressure against the crack which leads to an ingress or flood. Our repairs are all from the outside and include repairing the crack with hydraulic repair material, two coats of foundation damp-proofing and Delta M.S. dimple board membrane.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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