Image To Reality Contracting

General Contractors
Vancouver BC V3R0V8
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General Contractors
Image To Reality Contracting
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3%

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Review for Image To Reality Contracting

Average customer rating:
0 10 (1 reviews)

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Bryan  from Surrey
Bryan from Surrey
1 review Surrey, BC

First Review

0/10

Culture Stone install

We contacted Mark to come over and install some inside culture stone and some outside and we suppled all the materials and we bought from a culture store shop. Last oct the culture stone was installed and within a week the outside stone started to fall off the wall, we contacted Mark and he agreed to come out and fix them. Well it took us a few weeks of texting with no response till Mark came out to fix the ones falling off. He only fixed the ones that had fallen off and not the lose ones and when we asked him to come back and again fix it he asked for an extra $150 to fix the lose ones or $400 to redo the whole thing. Mark "the pro" told us we bought the wrong product to install the stone with but we did not as we had 2 bags of mortor right beside the boxes of stone. Even
If we did have the wrong material the pros should have advised us of that and got us to pick some correct material up.Mark has now been here 3 times and the culture stone looks terrible, it's cracked in places and instead of putting a new piece on he just put the cracked ones back on, we have crooked ones and we are missing some all together. I would NOT ADVISE using this company at all.

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Company Response

One thing I will not compromise is the quality of my work. I provided an estimate for materials but the homeowner decided to source materials on their own to reduce cost. I advised Bryan and his wife Dayla that I cannot warranty my work based on the grade of the materials Bryan supplied and that I would highly recommend using my supplier for materials. The homeowners insisted that we proceed using the materials they supplied.
When I received a call back, I was prompt on getting over there. Bryan's wife Dayla notified me that their kids play soccer in the backyard (location of damage) and have possibly been kicking the ball against the finished cultured stone wall. I fixed the damaged stone at no charge and let them know that the stone they had provided was not designed to withstand this kind of punishment.
3 months later I received another call for more pieces of cultured stone that had broken off. It was clear that the damages were from some sort of punishment, likely kids kicking a soccer ball at it. I issued an invoice for the repairs but Bryan refuses to take responsibility.

- Marc Fabbro

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More about Image To Reality Contracting

We are Vancouver’s #1 choice for renovation contractors offering a full spectrum of renovation services. From planning & design, through all phases of construction, we provide the expertise and trades required to make your next renovation project a successful one. Free Estimates: (604) 319-5711. Website: www. imagetoreality. com
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