We live in Ottawa, but we have a rental unit in a condo building in Scarborough. The occupants informed us that they have seen 2 cockroaches. They requested pest control treatment. Being in a different city made it more difficult to select and hire a pest control company especially we have no prior experience with pest control.
The condo management gave us a few names to select including "Pest Control Plus Inc." We eventually settled on Pest Control Plus based on researching on "Homestars" web site and a phone conversation with Ben, the owner, on things such as treatment methods, treatment packages, pricing, etc. Ben was pleasant and professional to talk to and did not rush to close the deal.
On the day of the treatment, we met the technician, Brent, who was going to do the treatment. We had a discussion on what he was going to do, his assessment of the situation before and after the treatment as well as providing recommendations. We were very happy with Brent. He took his time to explain things, very customer friendly, polite and easy to talk to. He gave us a comfortable feeling even thought we are not knowledgeable with pest control and won't know the result or the effectiveness of the treatment sometime later.
The fact that it was a rental unit meant that we have to deal with the tenants as well. We spent a considerable time in relaying info and questions between Ben and the tenants such as treatment date, duration, preparation requirements, after-treatment requirements, etc. Since it is a rental situation, we also wanted to have a paper trail by way of documentation. We communicated with Ben via email, text and telephone. Ben was flexible and always able to respond in a timely manner. In truth, because of our situation, Ben probably spent more time dealing with us than other situation where the occupant is the same as the owner. Ben was very patient throughout the whole process (no irritation whatsoever!)
In summary, I found both Ben and Brent very patient, customer friendly, and easy to talk to. I will definitely reflect the above to the our condo management as well.......... Keep up the good work !