August 1st we started a full renovation project. We had our own contractors doing everything but the floors as we wanted to retain the original hardwood floors but refinish and stain it white. We Requested Services from BC Floors. BC Floors owner came on-site to do an inspection and quote. Our request was to refinish our floors and stain them white. We showed him pictures of the white floors we were looking for. I paid the deposit of $2800. They started two days late which means I missed two days of work that my contractors could have used. After sanding the entire floor (4 days) they applied the White stain and my floors which went a shade of Pink – we were very shocked. After saying this is unacceptable the flooring guys said “what did you expect as you cannot stain red oak floors white”. They tried grey stain and natural stain but we did not like the colors – we hired them to provide us white floors not a shade of pink, blue, or any color.
We have now invested $2800 dollars for white floors and they basically saying we can’t get White floors with Red Oak – so why did you take our money??? They further commented that Oleg should have known this. We went home that evening and did some research and found that “White” can be achieved but only by bleaching the floors first. We sent this information to Oleg and now they wanted to charge us even more to attempt this technique which they also had never done before. We were really stuck now. The was extremely disappointing was we hired them as the professionals and never once warned us about this until it’s too late…. They took the job and our money without knowing that they could achieve what we wanted, Oleg even said this many times that this was the first time they had never done this before, so basically we were the first trial and it’s on our dollar??? This would have been nice to know upfront. To anyone reading this, this is un-acceptable.
After many calls with Oleg and he outright said this was entirely his fault and that he would rectify the issue BUT only if we pay him more money to “try” the bleaching but without guarantees this would work. We declined as we had now lost 3 weeks and we had now delayed our move in date by 4weeks… and we knew at this point they were unable to deliver. If we had been warned up front we would have simply got new floors to start with. After three weeks of back and forth we decided to go with new floors. BC Floors offered to sell us floors at cost but they would not be able to install for another few days. My contractors could get the materials for less and install the floors within two days, so naturally we went with this option. Oleg offered to pay us back 155 dollars of our deposit, I requested the fully deposit be refunded as we now had to buy new floors on top of the deposit we paid them. He refused so I notified him I would report this to the Better Business Bureau and speak to my lawyers as his mistake cost us our deposit, 4 weeks of rent, time going back and forth – over 5K at least and with the new floors anther $3600 (laminate and we can’t afford wood now). He responded saying that he would go to my workplace and report me as abusing his workers as they are immigrants – which so am I???? I realized at this point the type of people I was dealing with and the type of business they run.
I am looking at all my options at this point but I am writing this review to warm you as if they do a good job great but if they make any mistakes they will not take accountability and will still take you money which is the worst kind of business.