On the Friday before the Canada long weekend, my basement flooded from a defective/old washing machine. My insurance company BelAirDirect (parent company Intact) sent me their preferred vendor FirstonSite. The moment Brandon Boyd, Project Manager came to do the assessment of damage, I knew I was in good hands. He was thorough and professional. His assessment of the damage was accepted and Chris Boardman, manager at Firstonsite , took over the project. He organized several subcontractors, organized for all contents and furniture to be moved out of the house before the work started. Each phase of the job was overseen by Chris, who kept me informed, asked about preferences e.g. for painting or wallpapering, and had excellent subcontractors. The company who did the re carpeting had a generous budget and worked with me to give me the best deal and to have it done as quickly as possible as I had family coming to stay in the bedroom in the basement.
There were a couple of hitches e.g. two legs of the bed went missing in the move but Chris took it upon himself to sort out the problem and the basement was ready for my guests!
I was also on leave at home for part of the time that the repairs were proceeding and honestly, they were not at all intrusive.
Thank you to Chris and the team. It was a pleasure working with you, BelAir and Intact. The job was completed in two months and the whole process worked like a well oiled machine. I would highly recommend this team and this company,