With winter fast approaching I searched HomeStars for a reputable furnace company to inspect/clean the furnaces at two properties, one our own (furnace 15 yrs old) and one rented (furnace 4 yrs. old), just to ensure there would be no problems this winter like unfortunately we had 4 years ago. TEMPASURE Heating and Air Conditioning stood out, the reviews were very positive so I called Len Minuk (the owner) two weeks ago on Wednesday Dec 6th. He immediately answered the call and said he could fit me in the latter part of the following week. To help in advance should he need any basic replacement parts I emailed Len the name/model/serial nos. and installation date for the furnace/humidifier and gas hot water heater for both properties.
Timing is everything! With appointments set for Len to visit the properties, four days later, the furnace at our property suddenly acted up and wasn’t maintaining heat in the house. Called Len that evening and he kindly managed to fit us in for an inspection the next day. He thoroughly checked the furnace and with a camera showed me a heat exchanger air leak (caused by a missing rivet ring) which appeared to be causing a high temp sensor to prematurely shut down the furnace. Since it was an unsafe operating situation (combustion gases could possibly leak into the house hot air supply) under his gas licence he had to immediately shut off the gas supply to the furnace. Now we had no heat in the house except for two gas fireplaces and the temperature outside was -9c! Len however, kindly also provided us with two electric heaters free of charge. We discussed some options and feeling under no pressure (common sense) we both felt the best option was to replace the furnace. An important point to note was Len noticed (correctly) that our existing furnace (100,000btu) was significantly oversized for our 1,800 sq, ft. bungalow. I was concerned however that the 60,000btu furnace Len was suggesting might be insufficient to properly heat the house (thought an 80,000btu furnace might be better) but Len assured me it would be better suited and I accepted his advice.
Len immediately fitted us in, ordered a new furnace (High Efficiency American Standard 60,000btu) and within 3 days Adam (his installer) had fully completed the work. Adam too was highly knowledgeable about gas furnaces and the other gas equipment (gas whole house hot water boilers and hot water tank heaters) has known and worked with Len in the industry for over 14 years and has been full time with Len for the past approximately 5 years. Felt both Len and Adam were highly professional at all times and very knowledgeable and honest about the options/costs. In the end felt the final furnace charge was fair and that Adam’s installation work was excellent. A great job! Adam protected the hallways, work area and completely cleaned up afterwards. And, after a week I feel our house with the 60,000btu furnace is maintaining the house at a more even temperature compared to in past years the 100,000btu furnace. Len was right to go with a 60,000btu furnace.
Regarding the furnace in the rented property, it was fine. I would recommend TEMPASURE Heating and Air Conditioning to family and friends and will definitely come back to the company if we have any future needs. Thanks Len and Adam. Excellent work and very prompt and courteous service. Greatly appreciated! All the best for the holidays and for A Happy New Year 2018!