I highly recommend Dug and the entire crew at Restoration 1 Mississauga. Came home one night to find a flooded kitchen and basement, and Restoration 1 showed up immediately to clean up and dry out everything. Their explanation of the process was extremely clear and helpful for someone who had never had any issues with their house before! Chose Dug and his crew over the company that the insurance company sent, and I can honestly say I have no regrets, if anything I have been patting myself on the back ever since for having made one of the best decisions in my life.
Dug went above and beyond to help sort out our insurance claim, we would not have been able to successfully complete the rebuild to our expectations had it not been for Dug's unexpected-but-highly-appreciated efforts, and that was the icing on the cake in terms of the superior level of customer service we received throughout the entire process. We even added some extra work to the kitchen rebuild (tearing down a load-bearing wall, re-designing the layout, upgrading all the floors, etc) and we are over the moon in love with our new kitchen. From the first minute they stepped through the door, until the rebuild was complete, Dug and his crew were exceptionally respectful, caring, clean, professional and considerate of all aspects of our busy household (including a toddler...). The quality of their work, and extra special attention to detail was truly appreciated!
The flood was an awful situation and very tough on our family, as anyone who has had to deal with something similar would understand, and Dug and his team did everything they could to help make our lives bearable during the rebuild, and at the end of the day, we now have an upgraded dream kitchen and we owe all of that to this crew. We are forever grateful!