I had a problem starting my gas fireplace and got Heatsafe Industries name from HomeStars. I called Bill and he was able to accommodated my schedule (the day I could be home from work) at short notice. In addition to fixing the problem (faulty switch), he did a terrific full servicing, including vacuuming and repainting, which was long overdue and was even able to replace the door seal on this older model. I found Bill to be personable, very professional and very knowledgeable. Many thanks Bill, it was great to meet you and we will definitely be using your services in the future.