Contract says 5 cm of snow or more, driveway cleared by 6 am, multiple visits per snowfall. We were lucky if they came once whenever it snowed and usually they'd show up late at night if at all!!¡' Voice mailbox is always full so they can't be reached by phone and the only time they responded to e-mail was at the start of the season to get my cheque/contract signed. Disappointed. Waste of money. Cannot recommend this company.