Unfortunately for my project, Luna was – in my opinion – the "nightmare contractor" that homeowners hear horror stories about. In a way, however, it was very odd to me because it was not the typical scenario where the contractor disappears after completing 80% of the job. Greg (Luna Luxury Finishes and Construction Corp.) would show up day after day. The problem was, however, that Greg was completing work significantly slower than we had agreed and the workmanship of the work Greg did complete was completely unacceptable to me, the architect and for the standards of the project.
What happened? The job was contracted to take 6 months and about 4 months into the job Greg (Luna Luxury Finishes and Construction Corp.) realized he had underbid the job and that he was going to lose money on the job. So, instead of doing the upstanding thing and timely completing the job with high quality work, Greg cut corners on my project (as detailed in the examples below) presumably in an attempt to cut his losses. For example, Greg installed hollow-core doors where solid doors were specified, he did not install the high-quality soft-closing drawer runners specified in our agreement and he used his skeleton crew of essentially 3 handymen (who are not licensed plumbers or electricians) to complete many electrical and plumbing items that should have been completed by licensed professionals. As a result, my kitchen sink leaked ruining my new kitchen cabinet and damaging my neighbor's ceiling. Another example: Greg's workmanship on the framing, sheet-rocking and painting of all the new walls in the apartment was so bad that I had to have every single wall in the apartment skim-coated to make the walls straight, level and plum. Additionally, the workmanship on the brand new wood floor he installed was so bad that I had to have all of the wood floors re-sanded, stained and sealed. The HVAC system was not properly wired and, consequently, it stopped working and cost me thousands of dollars to rip apart the walls, rewire the system and then fix the walls from the re-wiring damage.
Without contacting me to ask, Greg (Luna Luxury Finishes and Construction Corp.) cut a hole in a brand new bathroom vanity cabinet to install an electrical outlet in it. If he had called, he would have realized that the wrong cabinet was delivered (we ordered one with a factory-installed outlet) and it was going to be sent back. Shockingly, Mr. Kowalski did not offer to pay for the cabinet to make up for his mistake. Something as simple as telling the owner the correct amount of tile to order was challenging for him. Based solely on his calculations, I had to re-order tile three times because his numbers were off. Not surprisingly, there were extra delivery charges resulting solely from this incompetence that he never once offered to pay.
Greg (Luna Luxury Finishes and Construction Corp.) installed the master bathroom shower and it had a leak that ran under the entire length of the master bath tile floor. He damaged a brand new stainless sink and explained that I should be fine with a damaged sink because "it will be all scratched up in a few months anyway". Under his philosophy, I am not sure why anyone would ever paint their walls!
Greg (Luna Luxury Finishes and Construction Corp.) installed tiles in the kitchen, master bathroom and spare bathroom that had to be torn out and replaced because they were either misaligned or damaged. Oddly, instead of installing perfectly new tiles (of which there were plenty), Greg chose to install damaged tiles.
In terms of timeliness, Greg (Luna Luxury Finishes and Construction Corp.) was absolutely terrible at meeting deadlines for our project.
As mentioned above, the job was scheduled to take 6 months. There were a few change orders and, arguably, those may have kicked the job out another 3 weeks perhaps. That said, by the end of the 7th month Greg was nowhere near finished with my apartment renovations. We had weekly meetings with the architect and I provided regular "to do" lists. All, to no avail. No matter what I did to try to motivate him, Greg simply did not make meaningful and timely progress with the renovations nor did he deliver the quality of work required for the project. In fact, on one occasion, during our weekly meeting I was shocked to hear Greg tell me that there was nothing I could do to motivate him because (in his words) he realized a few months ago that he underbid the project, that he was going to lose money on the job and, therefore, there was nothing that would motivate him for my project. I made countless efforts to try to help Greg (Luna Luxury Finishes and Construction Corp.) with his cash flow issues by even going so far as paying him cash weekly for the snail's pace work he did complete. (Our agreement was for monthly payments.) Even up until just a few weeks before I terminated Greg for breaching our agreement, I put together lists of items to complete by target dates. Greg agreed to those target dates and items, and yet he did not complete a single item on those lists by the respective target dates.
It was (and still is) truly a nightmare for me to deal with Greg and Luna Luxury Finishes and Construction Corp. In my opinion, Greg simply showed up on the job, did very poor quality work and worked significantly slower than we had agreed in our contract. After 10 months, there were still 60+ items on our "punch list" that Greg needed to complete. It was difficult to find a contractor to pick up an incomplete project, especially a project that has a number of issues to be corrected because Luna did not complete the items with quality acceptable to me and the architect. Ultimately, it cost me tens of thousands of dollars in excess of Greg's contracted price to have another contractor deliver the finished apartment Greg had agreed to build for me. In my opinion, Greg and Luna Construction Corp. turned out to be incompetent and unreliable, and the nightmare contractor every home renovator fears!
In my opinion, Greg (Luna Luxury Finishes and Construction Corp.) is a Nightmare Contractor.