Prompt Plumbing Sewer & Drains

Plumbing
Thornhill ON L3T3S4
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HomeStars  >  Plumbing in Thornhill  >  Prompt Plumbing Sewer & Drains  >  Backwater valve installation and cracked pipe replacement.
Sarah from Toronto
Sarah from Toronto
3 reviews Toronto, ON
0/10

Backwater valve installation and cracked pipe replacement.

Their name is a joke, aside from the original consultation they were late for every single scheduled appointment. One morning they were set to start at 7:30am and didn't show up until almost 11. I lost hours of my own work just waiting for them. The job kept getting pushed longer, probably in part due to their repeated lateness, and since it was a major repair and required the floor of my basement apartment to be dug up I ended up having to pay for my tenant to stay elsewhere. They didn't bother putting tarps over my tenanting's belongings until after they had already started and gotten dirt everything and even then they never put a tarp on her couch. There was one day we had arranged for them to be done by a certain time because I had to go into my office and there would be nobody left at home. That time came, the work was not done and there was a worker just sitting on site playing on his phone. When I asked what was going on he said he had to wait on another worker to show up before he could finished. That worker never showed up and he eventually just left which resulted in me missing an entire day of work for nothing. Part of the work they did was putting in a back water valve and I was originally told they would be taking care of the paper work for the back water valve rebate then bringing it to me to sign. A couple weeks went by and I didn't hear from them so I called and was informed the boss was on vacation and I'd have to wait till he returned since he was the one who dealt with any paper work. Once I finally got a hold of him I was told to take care of the rebate application myself. It turned out the invoice they had given me was not itemized or marked as paid in full which is necessary to apply for the rebate so I requested another copy. It has now been over 2 months since the work was finished and I still have not received a new copy of the invoice or the other necessary information for the rebate application. I have given them far too many chances to provide me with the most basic information and do not understand why they have been so uncooperative and unprofessional. I have now filed a complaint with the Ontario ministry of consumer services and if I continue to get nowhere with them I will be be taking further action through the Canada revenue agency informant leads program. It's really unfortunate, as well as a waste of my time, that it has had to come to these kinds of measures just to get a proper copy of the invoice. Do not put yourself through the headache of trying to deal with this company.

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