As part of a larger renovation project, we replaced about 2,000 sq/ft of old fir flooring with laminate. We hired HerTouchFloors to do the install based on price, the few reviews I could find on them as well as a couple of phone conversations I had with Bob.
Bob put us in touch with a company in Richmond for the material who he indicated they had good success with so we took his advice and purchased our flooring form them. The product itself (VanFloors) looks really good and so far my 80lb German Shepherd hasn't put a mark on it where as the fir floors were damaged by her very easily.
Bob, Brenda and Jeff showed up at the time the delivery would occur (at Bob's advice) and this made things a lot easier as there was a lot of flooring to unload!
They first asked if they could do cuts inside the house and demonstrated the system they use as to avoid dust in the house as going up and down a flight of stairs was going to slow things down. I agreed to it as I knew the price they were charging they needed to maximize efficiency and I as the consumer had to live with some minor inconveniences. For the most part, dust was minimal but we still needed to pretty much wipe down walls and everything when the job was complete as we had a newborn in the house. If your house is such that's it'e easy to access the outside and install the floors, you probably won't have this issue.
You can tell all three take a lot of pride in how the job looks. Bob explained how he liked to lay out the flooring so that the joints were very random when you looked at it and kept making sure that the way things were progressing were to my liking. I could tell Brenda was big on tidiness and it showed as she was always making sure the floor was clean before the underlay went down or that most of any saw dust was removed form the underlay itself before the laminate floors went down if for some reason it got dirty.
How the floors went down and the cuts these guys made were perfect pretty much everywhere. Once the baseboards are back up, everything is going to look seamless thanks to a job well done.
Overall I was happy with how things went and will recommend them to family and friends for any flooring needs. I wish I had of found them before I had my basement carpet installed as I think they would have done a much better job.