14 year old furnace from another firm. Woke up with no heat. Every other firm busy all over town, 3 day wait offered. EN Blue was also busy, but the service manager, Norm, walked me through the simplest possible causes on the phone. Still no solution. Then Norm came to my house personally and fixed the problem. It was a busted sensor. The house was warm and toasty by noon! FANTASTIC. This was 10 out of 10 service already.
But 6 weeks later.. I woke up, again to a cold house. I called EN Blue, and Sandra, put me through to Norm immediately. I told him the new symptoms, he walked me through a few simple steps to see if we could fix it. Turns out the batteries in the thermostat had gone dead. I put in new batteries, and it all worked again. Home is heating as I write this.
They didn't even ask for payment, or anything else for this. And I would not have objected to paying for professional and timely advice, after all, my furnace now works!
All I can do to thank them them is say how impressed I am with their service, and professionalism, and their commitment to long term customer relationships.
I will be an EN Blue customer for life now. They earned my commitment.
They have my business!