We’re very happy with the work that Simon and his team did. From the quote process (details of everything to help with any DIY tasks if you’re on a tight budget) to final work completion. Cost is comparable from the 4 others we got...we chose Simon because of his knowledge of flooring, not overselling us and overall seemed like a very nice person to work with as well as other great reviews on Home Stars.
Good on communication which is key....From advising of change in start date (changed by 3days) well in advance so we could adjust our schedules, to when we needed to make decisions by (I.e pickets) to avoid delays etc.and stay on schedule.
Most importantly, they got the job done to our satisfaction in 5 working days!! (4bedrooms & staircase and hallway). They told us 1wk and it was 1Wk and did not nickel and dime us when we made some changes (baseboards).
The cost was the cost which we appreciated.
They cleaned up and covered entry ways to help reduce dust in other rooms. Left us the remaining custom stain should we need it. Explained what’s covered in 1yr workmanship warranty, and what’s not with a cost etc. What we appreciate is the reassurance that we can call for anything regarding our new flooring and we’ll get great service.
Simon also recommended where we could buy the hardwood vs looking around on our own.
We just wish more contractors were like Simon and his team, where we can trust them to do their job properly and not have to inspect everything to chase after them.
Thank you Simon for putting up with my questions & checks. We’ve haven’t had good experiences earlier this year with other contractors and just extra wary with any contractor now.
Thanks to your patience and great work ethic you’ve reminded us that there are great hard working contractors out there....and they need to be known.
We will recommend you and your team without hesitation. If we do any other flooring work on the main floor....we’ll be calling you for sure!!
- Company Response
Thank you Sabrina and Brian for your kind words and for giving us 10 stars. It was a pleasure to work with you guys, hope to do work with you again in the future!