We contacted Owen to renovate the shower stall in one of our bathrooms. He was available to come right away to work on it. After re-grouting and re-caulking, that shower looks like new again. After this, we asked him to refresh the tile grouting and to re-caulk in our on-suite bathroom. As mentionned in previous reviews, Owen is a professional who is detail-oriented and very skilled in his work. He provided us excellent service. I would not hesitate to recommend him for similar jobs.
Thank you so much for your business and taking time to give us a review.....much appreciated
Grout work was very well done. My tiles however did not react well to the cleaning process ( cheminais?) and unfortunately there is a dullness to them and residue streaks. Owen offered to come back and have a look and suggested they will eventually come back with cleaning. I’ve scrubbed them by hand twice and they are not the same tiles.
Homeowners please take a good look at BEFORE and AFTER pictures and decide for yourself if we deserve 2/10 rating by this client.
When tiles have years of dirt built up, grease, soil, oil, embedded discolouration and stains it tends to leave a sheen on the tile surface not intended look by the manufacturer.
However after the restoration the tile returns back to its original look intended by the manufacturer. Chances are the client have never seen the floor tile surface this clean and mistake that for dullness.
However client mentioned I adviced her to schedule me back to give the floor a quick buff to correct the streaks of concern but the client didn't even try to schedule me back but rushed into giving us a review.
TilesRus is still the best in Restoration business.
Owen completed the shower tile restoration and did a great job of cleaning it up. Price point was higher than that of some other vendors but I was pleased with the results overall.
Thank you for your business
Why Charging a Premium Price has Got Us More Clients
In the trades and service industry, so many business owners stress out by being “out bid” or “out priced” by their competition. However, the reality is that the most successful trades and business owners are the also the most expensive. If you want to build a company that has enough money to afford to expand, market, and upgrade equipment. You need to have a margin that does more than just pay the bills. – Deep down, I know you know this 😉
“How do I give the cheapest price to our customers?” is not our question. Our question is … “How can I charge a client a premium price for my service and have them be 100% satisfied with the value we give them?”
Here are the reason why TilesRus charge more for our prices today…
1) – Most people who look for a service are not just looking at you. They’re checking out a few options. If you’re the lowest price, they will likely wonder why. Do you not have a lot of experience? Are they going to get screwed somehow? Are there things they need that won’t be included? Are you going to disappear into the wind if something goes wrong? Yes, people price shop, but price, isn’t what will make their final decision. If you’re in the normal ballpark of price, stats indicate that 80% of their decision will be made on whether they LIKE you or not.
2) – Charging a premium price gives potential clients confidence that we know what we are doing and they’ll be taken care of.
3) – It allows us to take on fewer clients and give more attention to the ones we have. Clients want that attention and want to hire someone that will provide it.
4) – Higher price = higher perceived value. Lower price= lower perceived value. People want the biggest bang for their buck – not the cheapest price. Skilled labour is not cheap and cheap labour is not skilled. Remember you get what you paid for.
quick question – are you planning on getting 2 – 3 quotes? Yes, okay great. Just to let you know in advance our prices are on the high end of the range. The reason for this is because we offer an exceptional service and experience and we charge for it” TilesRus as a brand is absolutely not the cheapest contractor in the greater Toronto area. It was also something we let our customers know prior to going to an estimate;
History has proven that our clients after seeing all the value, professionalism, reliability and pride in workmanship we cram into our services, turns into a much higher closing rate.
Owen was fantastic! He did a fabulous job of restoring our counter surfaces and worked very diligently with passion for his work until the job was completed to our satisfaction. We will always use Owen in the future and I would highly recommend his services!
Thank you for your business.
Owen at TilesRus was wonderful to work with. He provided a very comprehensive price list with all options on how to deal with a rental unit shower stall. Upon arrival, he explained what he would be doing and how thrilled I’d be with the results. He was right! The shower stall looks brand new - fresh, clean and sparkly. I highly recommend Owen and would not hesitate to call him again. Thank you Owen for an amazing transformation.
Thank you so much for taking time out of your busy schedule to give a review - much appreciated.
Owen protected the rest of the kitchen and refinished the counters to their original condition. Although not part of the original quote he provided caulking as well. Would recommend thus company
Thank you for your business.
We have had a leaky shower that no one could figure out.... Owen spent the entire day removing old grout and then re-grouting and re-caulking - I was very impressed with the time and care he took with this job, and am happy to say that the shower no longer leaks. Thank you Owen!
Thank you so much for the review
Our shower has been in as pretty bad shape for quite a while. We have considered doing a bathroom renovation but it's quite costly. One day, my wife showed me a post in Facebook about a tile and grout cleaning company - Tiles R Us. I was quite impressed by the reviews and the before and after images!
I submitted a Quote request on their website and got a response from Owen right away. He was easy to deal with and got a mutually-agreed schedule right away - quite flexible!
On the day of the scheduled work, Owen commented that our shower condition was one of the worst he's seen but he guaranteed that he will work hard to make it as good as new. Work hard he did and worked long hours for 2 consecutive days!
Owen is a professional and showed great passion for the work that he does. He worked tirelessly to produce the awesome results that he guaranteed at the start of the job. My wife and I are completely satisfied with his work. As a matter of fact, we will get him back to work on our kitchen and powder room ceramic floors!
Thanks Owen for an awesome job!!
Thank you so much for the review. Will forward BEFORE & AFTER pictures for upload.
Thank you for your business
Hello, I moved in a condo in an older building and my shower was in bad shape and had black mold. I was told I had to renovate the whole shower and the expense was too much for me. I called Owen and he was available right away to come and restore the shower; I was so relieved to save the money and not to have to worry about the condition of the shower. Owen is a professional who goes above and beyond, he is a kind man and shows integrity in his work. Thank you Owen.
Thank you for your business and taking time to give us a review.
At TilesRus, we've got all your needs covered from Tile and Grout Cleaning and Restoration to Marble Restoration and Polishing. Don't hesitate to ask us a question or inquire as to why a certain process has to take place. All of our staff are friendly and knowledgeable and we have completed 100's of projects. We are insured and WSIB compliant. We want you to know just how special you and your project are to us, so we do our very best to ensure that you and your needs always come first. We even have a complimentary free no obligation estimate.
Some of the services provided:
Tile and grout cleaning and sealing
Mold and Mildew removal