I can't remember scheduling this client for 8.30am. our schedule is usually between 10am - 11am. he must be confusing us with another contractor he must have spoke with in the past while shopping around.
first of all client was arguing about pricing and asking to pay below our minimum charge for service. at first i though he is a senior on pension so i ask how much is your budget sir, he said $300 i said i'll come and help you with the table top polishing just as a complimentary service. he later added a black marble top on the day of the job.
During the job. Client was very nosy, inquisitive and curious which is not a problem as i love educating my clients about what stone restoration entails. however i noticed his behavior was becoming intrusive as the client was physically going through my materials and equipment looking at the labels and all sort of uncomfortable behavior which made me ask him if he wants to learn the trade he should simply send his application for apprenticeship.
Marble Restoration process
100 grits--- during this stage we removed the scratches on the stone table by grinding.
600 grits------after this stage is when sealing is recommended before polishing
6000 grits ----at this stage the stone surface looks brand new , restored and shiny.
Job was completed and sealed properly as supposed. When i asked the client to help move the table into the house he asked if i have sealed the stones and i explained that the stone were sealed before the polishing stage. The client did not believe me and asked to see the sealer that i used. i told him that is our trade secrets and i won't be showing him the product used but assured him that the stones were properly sealed. the client got mad.
however after polishing of the black table top due to the nature of the stone. the surface looks grayish when dry ( before images will show you what i mean as some surface was already grayish even before the restoration) and dark black when wet so with my experience i need to color enhance the stone with an oil base color enhancer to bring back the color not to seal the black stone like the client have insinuated.The client didn't pay for this particular service as he was arguing over price a lot and still very ungrateful.
as you can see from the before and After images that i did a fantastic job. The client is simply ungrateful for a job well done below our minimum charge. I will not be accepting jobs from such clients in the future.