No Satisfaction
- Approximate cost of services:
- $800.00
- Company Response
Joe is one of our best client, prepared, great hospitality, friendly and pays on time.
Unfortunately the second job was to re grout cracked grout on a small section of an entrance area. The cracked grout was removed and re grouted with new grout twice . However it seems like the subfloor is not stable or intact ( meaning that the floor is somehow moving once walked on ) .
My job is to remove and replace grout with new color matching grout only. The service was rendered twice in a row, asking for 50% back is simply misunderstanding in my own opinion.
If the subfloor is moving or unstable the grout will always crack again and that is something out of my control .
Joe claimed he redid the job himself and I email him asking how he did that ? Did he change the subfloor? But got no reply. Am curious to know how he bypassed replacing the whole subfloor and solved the grout cracking problem ?
I've been doing this for a long time and am considered one of the best , if not the best in the business