When a last-minute heat pump issue came up 48-hours before my condo sale, Sean and Andrew were on the job right away. Andrew showed up at my house within hours to diagnose the program, and walked me through the issue in detail. Sean and Andrew came back within two days to address the problem, and even came for a follow-up visit to fix the thermostat. Many thanks to the Optimal Air Solutions team for their great work!!
Extremely disappointed with the service and responsiveness from "Optimal" Air. They charged me almost $300 to come to my condo to diagnose the problem with my HVAC unit on Oct 13 (no problem with that part). After following up for a second time on Nov 7, I was told they can't help me and I am to seek out the assistance of an HVAC designer. Thanks for taking a month to tell me you are of no use whatsoever. Very impressive.
I'm sorry to hear that you are disappointed with the followup time. Your situation is very rare and complex which required more work with the suppliers and a longer turnaround time than what I would have liked. The available options would not have been suitable for your application without the system being redesigned. Unfortunately, the application needs to be re-engineered which we don't do as we are not an engineering company. I appreciate your feedback and will use this to make improvements going forward.
-Sean, Optimal Air Solutions
There was something wrong with the heating in my place - it was so hot that it was unbearable. I called Optimal Air Solutions and they were able to fit me in really quickly. The technician showed up right on time at 8 a.m. He was efficient and took the time to explain to me what was wrong which I appreciated --- I am so grateful that the issue was resolved so fast! I had a really good experience so I highly recommend them if you need an HVAC company. I would not hesitate to call them again!!!
Optimal Air has been performing HVAC service at our commercial sites for years with excellent service. Highly recommend this contractor for great service, staff are always friendly and on time. Sean is quick to get a tech out to our sites and always quick to provide pricing for repairs or unit replacement and always at a fair price. These guys are the ones to call for great commercial service.
This is the second service performed by Sean at Optimal Air Solutions. Like the first , excellent attention to detail, great communication and personable "can-do" attitude plus a fair price for a quality installation that had built-in challenges. He went the extra mile and spent extra time to avoid damaging the existing bulkhead when installing the tubing. Bravo! Highly recommended! It's now one year post installation and the unit is performing dutifully and quietly - couldn't be happier!
My old furnace broke down this winter, on a very cold Friday morning. Called Optimal Air Solutions again, as Sean has done a number of repairs on my furnace over the past few years at the most inconvenient times, Saturday evening and on Christmas Day. I called Sean in the morning and he was able to come by at noon. We decided that it was time to replace the furnace. Sean was able to reschedule his afternoon and he came back at 2 with his assistant Shawn, a new furnace, air cleaner and thermostat. They both worked well into the evening completing the install at about 8pm. My new furnace looks amazing, as does that area of my basement. Everything was cleaned up and no garbage was left behind as they took the garbage with them. The house was quite cold by the time they finished, some of my plants lost a few leaves, but once they were done, the house heated up quickly and my plants recovered. I'm really glad he recommended the variable speed furnace, the top floor of the house gets a lot warmer now than it did before and I'm hoping that will also mean it will be cooler in the summer when the air conditioner comes on. New air cleaner is removing a lot of dust and the new thermostat is easy to use. I would highly recommend Optimal Air Solutions for any HVAC work!
My heating system -- a Whalen water pump in a condo -- broke down last week. After seeing the reviews here, I gave Sean a call. He sent his tech, Sean S., the following day.
The guys at Optimal Air Solutions were able to quickly diagnose the problem (seized fan motor), offer a quote, and make the repairs on time.
When a supplier sent an incorrect part, Sean (the owner) immediately drove to Mississauga and back to rectify the problem. He is very devoted to customer satisfaction.
In short, if you are looking for an honest and knowledgable HVAC team who will make repairs on time and for a fair price, give Sean a call.
Thank you Ryan for choosing Optimal Air as your service provider, I am glad you had a positive experience and I truly appreciate your business. I look forward to an ongoing relationship with you for your heating and air conditioning needs.
The name Optimal Air Solutions accurately describes what the company provides in a thorough, detailed, professional manner. Sean has the experience to provide quality equipment and installation services with the patience to explain the options in a straightforward, easy to understand manner. He is not satisfied with an installation until he is absolutely sure the customer is delighted. I can state this from firsthand experience!
You often hear horror stories about service providers who don't follow through, are late and do quick installations. Optimal Air Solutions .does it right end-to-end from first contact to project completion. It's great to be able to shake hands with your contractor when the job is done, not shake firsts! Top notch service provider in my estimation who takes pride in his company's excellent installations. On time, on budget and a pleasure to deal with... truly an Optimal experience!
Hi Jamie, thank you for taking the time to write a great review on your experience with us. Your business is much appreciated and we look forward to an ongoing relationship with you for your heating & cooling needs.
-Sean, Optimal Air Solutions Inc.
Sean who provided these services was exceptionally patient in answering all of my questions and in teaching me, a seriously technologically challenged person, how to program and operate the new thermostat. He is a perfectionist. When I was seemingly well prepared to live with a very slight tilt of the new thermostat on the wall, he insisted on working on it to satisfy his perfectionist standards with very pleasing result. While he was actually working on the heat pump and checking out the unit in general, he was entirely willing to teach me about it's workings as if teaching was the love of his life. He also insisted on cleaning up afterwards despite my offer to do so. I would never hesitate to recommend Optimal Air Solutions Inc. Apart from getting an excellent job done, I learnt a lot.
Hi Cecelia, thank you for the wonderful review. We really appreciate your business and appreciate the opportunity to help you with your heat pump. Please don't hesitate to call us if you need anything in the future. -Sean, Optimal Air Solutions Inc.