Beware of this company. I ordered furnace filters and made a mistake on the size of the filter. Within 2 hours of placing the order I sent them an email requesting a cancellation but they never responded. Sent 6 more emails after that but no response. Then they delivered the filters which were ordered in error and did not honor their cancellation policy which is detailed on their websites, even though it is very unreasonably worded. As per their cancellation policy if an order is cancelled within 12 hours of placing it they will cut 10-20% from the price to cover their losses incurred in having someone to cancel the order (utter nonsense). But if they had even done that I would have at least received a part of my money spent in error. But they chose to ignore all my emails and sent me the filters anyway which I have no use for. Please stay away from them. They have no address or phone number listed on their website probably for reasons best understood by us now. The address registered here on Home star is also false and is of the Confederation Park in downtown Ottawa. Even the phone number that they have registered with the credit card company and on Homestar does not exist. They are a company BEST AVOIDED. Do not take a risk with them.