Not really sure what happened to these guys but they used to be my go to company for all my heating and cooling needs. However, as of a year ago now, the service is absolutely terrible. I’ve gone through 3 homes and have always used them for several fireplace units and a/c units. However, my recent home, they installed a defective fireplace which they could not fix and left me hanging out to dry! I ended up contact the Canadian distributor with my complaint about their lack of service and the owner/president of the company personally came out to my house and fix the fireplace for me! Furthermore, during the time period of BAST trying to fix the fireplace, I invested in a new rental property. I enquired with them to quote on a a/c unit for the new property and they wouldn’t even return my email or messages. I certainly will not be dealing with these guys anymore nor will I ever recommend anyone to them. I have been a loyal customer of their’s for years and spent a lot of money with them and had great service. To be treated the way I did after all that time and loyalty was inexcusable. I’ve spent my last dime with them. Again, not really sure what happened to them but seems to be after one of their main sales people had left the company. Coincidence? I suspect so.