I met Rob and Lion Hardwood Flooring through an online home forum when Rob was answering questions about the install of hardwood flooring.
When I emailed Rob some questions regarding our potential project, what impressed me so much was the level of detail he provided. Lots of contractors give you the bare minimum of facts (I understand many are busy), but Rob's response was extremely thorough. He discussed: suggested species of woods and manufacturers, problems we might encounter with stair nosing and how he would tackle that, and pricing for every element of the job (install of hardwood, mouldings, lifting the stair nosing, etc.). It was way, way more than I had expected from an introductory email and it impressed the hell out of me.
Rob made a visit to the house a couple of days later, and went over every part of the job. He identified some small issues (a squeaky subfloor and the previously mentioned height difference between the new hardwood and existing stair nosing), and clearly stated the anticipated cost.
The actual install couldn't have been better. The finished product blew us away. Transitions between tile and hardwood are flawless, and the nosing issue with the stairs was handled perfectly.
Super, super impressed. Great work. I wouldn't hesitate to use Rob again.
I would have liked to attach images but HomeStars rotates each image 90 degrees sideways which just looks ridiculous.