Our air-conditioning failed on a Friday during a heat wave. After a few calls to home star leads only climax were willing and able to get there the same day to assess the problem.
We have a two piece unit - with one component outside and one in the attic. (Some contractors said they wouldn’t even go up to the attic because of the heat). Ali and Reza were awesome though. They quickly determined that it was not the attic unit (phew! Much bigger job) but strictly the outdoor piece. Had they been unscrupulous they could’ve tried to sell me both given my limited knowledge.
They offered me a firm price and said they could install the next morning. To do my due diligence I got a second quote but It was higher and could not be installed until the following week so I engaged Ali and Reza and I am glad I did. They arrive the following morning to install the unit – no surprises - and I was a back up and running in a single day.
Fast forward six months and I was experiencing a leak in the attic Dash not the unit that they replaced. I called Ali to ask if you would look at it we did a little trouble shooting over the phone but I decided I would rather have him come by to look at it. After quickly diagnosing a blocked drain. After requesting an invoice for their time, they said not to worry that it was a small job.
I appreciated their generosity considering it had nothing to do with the unit they furnished. Great to deal with people who are service oriented and thinking in terms of long term relationships. I will definitely use and refer them again!
- Company Response
Thank you so much for taking the time to write this amazing review!