I had a water heater problem, called Climax and Sam took the call. He spent a fair amount of time trying to resolve the issue with me on the phone. And with his help, I finally figured the problem out without him even coming to my house and fixed the problem myself.
I have NEVER EVER received direct instructions from any company to fix something WITHOUT PAYING first. Sam's service level was really on a LEVEL ABOVE any company I have ever dealt with. Usually companies will have an admin person, tell you they need to charge a diagnostic fee and then charge you for the repair.
But with Sam he was doing the diagnostic right there on the spot with me on the phone!! Spending his time without even asking for payment first. You can really tell he wants to help people instead of just focusing on money. This is the most important characteristic of a top notch company. A company you can trust to not gouge your pockets but instead takes their time to help you on resolving your issues. The least I can do is give him this raving review.
Guys and Gals go with Climax Air Conditioning, you will not be disappointed by the level of incredible service.
- Company Response
Thanks a million Matthew for this amazing review!