Not only did this company not respond to communications via email but they confused the service with another individual for a microwave. Amy advised that they would send paper invoice as I have no ability to print it with the tech to service the call.
When the service individual was on site, not only did they get frustrated as he was not able to put a screw in the back of the dryer and had to pull the stacked laundry pair to do the job but the tech also stopped wearing his mask in frustration.
This is not the time to be removing a mask when your in someones home working on an appliance.
When the correct name for the service was requested, the dispatcher Amy got rather rude when the information was trying to be clarified and has not responded to the request to escalate the issue that was on the 22nd
Rather than trying to solve the issue, the tech, Stephen R, just threatened with going to a collection agency and when leaving, just referred to the customer as a piece of s*it.
Still waiting to be contacted to pay the invoice as work was completed but given what had transpired, this company does not seem interested in solving the issue but rather just threatening customers with collection and more so, with removing their masks when in your home.
- Approximate cost of services:
- Company Response
We are sorry to hear you are not happy with the experience, please call us at 1-866-415-3937 ARS repair and installation and management will handle the situation . Customer satisfaction is number 1 priority to us.