Repair 2 drain pipes that came off the braces.
The Roof Doctor charged me $175 + $245.00 to repair 2 downspouts. I thought they made an error in the amount since the repair did not take longer than 10 minutes. They didn't even replace the braces, they just reattached the same broken ones. When I called the owner to ask if they made a mistake on the amount, he went into a rant and then hung up on me. Not very professional. I was overcharged on sloppy work. I do not recommend The Roof Doctor to anyone!
- Approximate cost of services:
- $420.00
- Company Response
We were called for repair service to fix 1 downpipe on a 2 storey home. The Roof Doctor responded to the client for same day service. This client was charged as quoted although there is one thing not reported, on arrival to the residence the client came out of the home and asked us to repair the downpipes on the other side of the house as well. He was offered new parts but told us he did not wish to pay for that as the downpipes are still in relatively good condition. There were only 3 screws holding the pipes and straps together so basically in the wind everything fell apart. We simply reused all the parts and we installed all the screws on all the elbows and pipes including the b drop. We did repair the existing straps as well. The gentleman,s partner I believe was not happy with his decision
Our work did save the customer hundreds of dollars to reuse the parts and today are still operating properly with our warranty of good work. If the client still prefers new parts we will be glad to offer that to them at our regular cost. The Roof Doctor will always try hard to please you.