My old computer finally failed outright, and having no skills or knowledge to know better I went to the big box for a fix or replacement. Was advised that it was a write-off and nothing immediately recoverable of all my files and photos, but was offered another level to attempt it, at approximately $600, if no guarantee of success. I declined and bought a new machine.
With little idea how to start out with the new computer I called Blake at 1ComputerServices just hoping for a little tutorial. He kindly sent Chris, who soon arrived and proceeded to make short work of loading up the software I needed and dumping so much of the useless stuff I would otherwise have had no idea about, very helpful. He also proposed, at the risk of a 20-something dollar cost for an item from another big-box store, he could at least attempt to extract my valued files from the old hard drive. I was happy to give it a try, and Chris set to work, and with complete success in no time, and I had all my old files transferred from the old computer to the new one. I would never have been the wiser without Blake and Chris to assist. Thank you both. I'll know best to call you first next time, and can confidently recommend to all.