We had our furnace replace back in 2016. Initially Reliance had presented several payment options one of which includes a rental plan with the option to pay out within 12 months finance free. We opted for this one at the time since we knew we were going to buy the unit outright. Everything was done and paid for within the 12 month time frame and we had thought this was the end of it. Fast forward to 2018/2019 when we went to refinance our mortgage and we find out that Reliance placed a lien on our home title without our knowledge back in 2016 and they are unable to remove it to this day. You can see the dilemma this will put any homeowner in. After more than 3 months of calls, the issue is still not resolved since Reliance does not have Power of Attorney registered in Alberta as of yet. Their head office in Toronto cannot discharge either and we are left with no choice but to hire our own lawyer to get this done and incurred their fees with no reimbursements. This is poor business and absolutely unacceptable that homeowners are not made aware of this at the time of the initial quote and this has led us to incur more costs now years later for an issue that wasn't even made public to us at the time. Very shady business if you ask me. This is a warning for all consumers out there looking at hiring Reliance. Be aware of their business practices and ask if they put a lien on your title before the work is done.
- Company Response
I'm so sorry to hear about your experience, please email me if any assistance is needed, firstname.lastname@example.org ~ Penny