Incompetent and totally unprofessional.
This company worked together with their affiliate company Wildlife Shield to help solve our rat problem. They charged nearly $400 to put poison inside our house, at multiple locations, and outsid. They did not set a single trap until the rats were already dead and rotting. Now we have dead rats that have smelled for over 1 month. It's disgusting.
Four different people have visited our house and talked with us on the phone, and they all tell different stories, to us and to each other, about what they will do and have done. They need better communication because they have a serious problem with their service because they don't communicate effectively to each other. It seems they have no idea what's going on or even what each other has done and said.
Similar review written for the affiliate company, Wildlife Shield, as we received service from both for this issue.
- Approximate cost of services:
- $350.00
- Company Response
John,
you hired us to get rid of the rat issue you were facing at your home. It is evident from both of your negative reviews you have written that the rat population is no longer there.
It appears however that you are dissatisfied with the process of the service we provided.
Let me walk you through, again, (please read the response to your other negative review) of the events that unfolded.
When we were first at your house there was a dead rodent smell that the technician pointed out to your partner, at which time we were unaware of your ongoing rat poisoning.
Both you and your partner reluctantly confirmed to us (both office staff and field technicians) on later dates and on separate occasions that you were poisoning rats for a couple of weeks before our first service. This information came about after we explained to you and your partner that our products could not have created the bad smell since it takes at least 5 days for them to kill the targeted pest.
In light of your existing rat poisoning and in your absence during the first service, your partner refused the setting of snap traps in your basement ceiling as this action would require us removing a make shift hatch you had created.
Again, you called us 2 days after our first service claiming that we had caused the dead rodent smell. As explained to you in detail over the phone repeatedly and in writing, the products we use do not kill in 2 days. It takes a minimum of 5 days for the products to kill after a lethal dose has been consumed.
Despite you withholding vital information in regards to the cause of the dead rodent smell we performed multiple customer service calls and followup visits in efforts to alleviate the bad smell before and after this information was revealed to us.
You and your partner have refused chemical disinfection of the drop ceiling while using a specialized fogger on multiple occasions.On our end, we keep meticulous records of every service we provide. There has been zero miscommunication on our end on what has been done. If anything the technician should have been adamant and far less accommodating to you partners requests.
In retrospect it appears that a negative review from you would be unavoidable. Had we only placed snap traps in your drop ceiling you would still be accusing us of dead rodent smells.
It appears that you and your partner need to be on the same page when third party accusations are made in regards to ill conduct.
In any case, we are still sticking to our warranty in regards to the rat extermination.
Let us know if the problem reappears