The Exterminators

Pest & Animal Control
50 Carroll St Toronto ON M4M 3G3
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Reviews for The Exterminators

Average customer rating:
9.3 10 (29 reviews)

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Dana in the Beaches
Dana in the Beaches
11 reviews Toronto, ON
10/10

Not rats!

The Exterminators
647-496-2211
584 Parliament Street, #4
Toronto
ON
M4X 1P8
CANADA

Heard loud gnawing in our main floor ceiling and immediately thought we had a rat infestation. The "good news" was that its "only" mice. Prompt professional service, thorough scan of house interior and exterior, very well informed and articulate service person, no more problems approximately three weeks after setting eight traps in my 2700 sq. ft. Beaches semi. Recommend The Exterminators.

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Private User
Private User
Private User reviews Markham, ON
10/10

Extermination, Removal of Dead Mice, Replacement of Insulation

Mice urine smell came from attic so I called "The Exterminators". Baits were placed throughout the house. When there were no more signs of activity, cleanup started. The dead mice and R20 insulation that was filled with mice feces were removed and replaced with new R60 cellulose insulation in the attic. Also 5 mesh vent covers were installed on the roof to prevent entry of racoons and squirrels. An excellent job..no more mice urine smell.

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MJOSE in Old Toronto
MJOSE in Old Toronto
1 review Toronto, ON
9/10

RACCOON ACTIVITY WITHIN ATTIC

Racoons living attic . Removal of racoon activity and attic had to be densifected and insulated again.
Very professional, courteous and the job was done within schedule.
Very happy with The Exterminators.
Thank you very much.

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Private User
Private User
Private User reviews Whitby, ON
10/10

Quick Service

I had 2 raccoons residing suddenly in my roof. I called the Exterminators (linked through Town of Whitby web search) - they were out on the Monday morning (I called Saturday in the middle of the night) - called back Sunday morning) - the did a thorough check and fixed 3 points of entry. They put their "door" in and made some suggestions for further fixes. A week later they called and asked if I heard the creatures and the answer was no so they came and removed their cage and sealed it up. They were quick and I appreciated that they didn't try to "upsell" heavily. They respected my answer and didn't push me. Their work is guaranteed, I would would recommend them to anybody needing assistance.

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Robt in Old Toronto
Robt in Old Toronto
0 reviews Toronto, ON
10/10

Clearing rats from rental property

Houses in the area are having basements underpinned and this has led to brown rats being disturbed and invading other houses. The infestation was dealt with promptly and efficiently. Eleven rats were killed. The property is clean and pest free. Personnel were knowledgeable and friendly. All work is to a high standard. I can recommend the Exterminators without hesitation.

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Company Response

Thank you for providing us with your feedback! We appreciate it.
Rats are indeed becoming increasingly prominent given increased construction projects throughout the city.

John in Mississauga
John in Mississauga
1 review Mississauga, ON
10/10

Carpenter Ant Problem

We just got a carpenter ant colony near our propety and before they invade our home I called the Exterminatros, Simon was able to explain the process in details and sent a techicialn next day. So, we hope the issue is solved now!

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Company Response

Thank you John for taking the time and writing this review. We really appreciate the feedback. Please let us know if the ants return!

citylifedogobedience in Old Toronto
citylifedogobedience in Old Toronto
1 review Toronto, ON
10/10

Great Job

I live in an older building and there was a issue, I didn't just have roaches. I had an all out infestation. And The Exterminators solved it.
Very professional and on time.

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Company Response

Hi,
thank you for writing this review.
Some older buildings in the city do have chronic problems with all types of pests but especially cockroaches. I'm happy we got the issue resolved for you. Let us know if we can help in any other way. Thanks again

Stan in Edison
Stan in Edison
1 review Toronto, ON
10/10

Mice Issue Solved!

Excellent pest control company! Simon was very helpful, knowledgeable and professional, the initial call to set up an inspection visit went very smoothly, a technician arrived next day to do the inspection and solve the problem. The technician took time to clearly explained all treatment options prior the treatment. The job was completed quickly and professionally so we haven't had any mice issues since then. Thanks for your service!

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Company Response

Thank you Stan for this review,
we always take our time in every extermination we perform to make sure we are thorough. Our goal is to educate our customers and deal with their problems. Let us know if we can help in any other way!

John  in Old Toronto
John in Old Toronto
1 review Toronto, ON
10/10

Cockroaches

About a month ago I discovered cockroaches in the kitchen area of my condo. I called the Exterminators to come and deal with it. From the moment they arrived I realized that I'm dealing with experienced professionals that know their job very well. They did their job and then I followed their instructions afterwords. I haven't seen any cockroaches since. I was very satisfied with the excellent customer service and professionalism. A job very well done. Highly recommended!

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Company Response

Hi John,
we are glad that the cockroach issue has been resolved. Please let us know if the problem comes back.
Thank you for taking the time and writing this review

John from Toronto
John from Toronto
5 reviews Toronto, ON
0/10

Incompetent and totally unprofessional.

This company worked together with their affiliate company Wildlife Shield to help solve our rat problem. They charged nearly $400 to put poison inside our house, at multiple locations, and outsid. They did not set a single trap until the rats were already dead and rotting. Now we have dead rats that have smelled for over 1 month. It's disgusting.

Four different people have visited our house and talked with us on the phone, and they all tell different stories, to us and to each other, about what they will do and have done. They need better communication because they have a serious problem with their service because they don't communicate effectively to each other. It seems they have no idea what's going on or even what each other has done and said.

Similar review written for the affiliate company, Wildlife Shield, as we received service from both for this issue.

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Company Response

John,

you hired us to get rid of the rat issue you were facing at your home. It is evident from both of your negative reviews you have written that the rat population is no longer there.

It appears however that you are dissatisfied with the process of the service we provided.

Let me walk you through, again, (please read the response to your other negative review) of the events that unfolded.

When we were first at your house there was a dead rodent smell that the technician pointed out to your partner, at which time we were unaware of your ongoing rat poisoning.

Both you and your partner reluctantly confirmed to us (both office staff and field technicians) on later dates and on separate occasions that you were poisoning rats for a couple of weeks before our first service. This information came about after we explained to you and your partner that our products could not have created the bad smell since it takes at least 5 days for them to kill the targeted pest.

In light of your existing rat poisoning and in your absence during the first service, your partner refused the setting of snap traps in your basement ceiling as this action would require us removing a make shift hatch you had created.

Again, you called us 2 days after our first service claiming that we had caused the dead rodent smell. As explained to you in detail over the phone repeatedly and in writing, the products we use do not kill in 2 days. It takes a minimum of 5 days for the products to kill after a lethal dose has been consumed.

Despite you withholding vital information in regards to the cause of the dead rodent smell we performed multiple customer service calls and followup visits in efforts to alleviate the bad smell before and after this information was revealed to us.
You and your partner have refused chemical disinfection of the drop ceiling while using a specialized fogger on multiple occasions.

On our end, we keep meticulous records of every service we provide. There has been zero miscommunication on our end on what has been done. If anything the technician should have been adamant and far less accommodating to you partners requests.

In retrospect it appears that a negative review from you would be unavoidable. Had we only placed snap traps in your drop ceiling you would still be accusing us of dead rodent smells.

It appears that you and your partner need to be on the same page when third party accusations are made in regards to ill conduct.

In any case, we are still sticking to our warranty in regards to the rat extermination.

Let us know if the problem reappears

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Exterminators

The Exterminators Inc. is a fully licensed Toronto pest control company that focuses on delivering the best customer service experience possible while solving pest problems. Our services are guaranteed and we offer warranties for all treatments. We offer a variety of pest control solutions for exterminating bed bugs, ants, rats, mice, cockroaches and many other pests. We take Pride in our work and see every job through. Call us today to book a no-obligation inspection with one of our licensed and insured technicians. Call The Exterminators Inc: 647-496-2211.

CATEGORIES
Pest & Animal Control
SERVICES
Pest Control Solutions, Ant Control Toronto, Bed Bug Exterminator Toronto, Cockroach Control Toronto, Flea Control Toronto, Mouse Control Toronto, Rat Control Toronto, Spider Control Toronto, Wasp Control Toronto
SPECIALITIES
We offer residential and commercial pest control services in Toronto and the GTA. Our residential pest control services focus on your family needs and environmentally friendly. The Exterminators Inc. offers commercial pest control services that work and you can rely on. We provide fully customized plans for your business. Call us today to book an inspection.
WEBSITE
https://www.theexterminators.ca
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Debit
LICENSES
Ontario Ministry of the Environment
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
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