I called them the last week and the customer service was fantastic. The woman I spoke to offer me different cleaning packages and one of them applied perfectly to my needs. I chose bathroom and toilet, which means full cleaning and sanitizing. The result was fantastic I've never seen my bahtoom so clean before. The cleaner, who came was organzied, friendly and worked quickly. I don't know if I had low expectations, but Holly's Cleaning Service went beyond them. Absolutely recommend them to all of you.