I have used this company know then as Empress Cleaning Services, since last fall (2016) and by December I found myself feeling like a job they just threw into the schedule since they did over 3,000 sf in so very little time it was mind blowing to think of what did not get done. I wrote a review about 8 months ago that never got posted because i took a break from them but was not calling them back due to the amount of money (over 800) i paid to initially clean so they were working with a clean house. This did not stay that way but i called them back for a second try in the spring only to find that multiple occasions they were not cleaning all, missing obvious areas and rushing again. I personally spent weekends moping as i hated the swiffer thing they call a mop and with three dogs it is imperative to get a deeper clean which they were aware of. When i called them back i adjusted my review to give them another chance but since have fired them and re-edited the review only to never see it posted.
They are now called CORE CLEANING by Empress. I am in the process of paying their final invoice but have no address as it is not on their bills or website. In overview, i found the ladies all very polite and accommodating but rushed. I found that not many were regulars and visits were a little on the confused side. I do not believe they want to rush through but i know that they showed up often varying times and sometimes rushed through entire 4bdrm, 5bath home of 3,000 sqft in one hour...not doable.
While they offered again to come out and make things right...it is not worth my time to go through it all again and quite frankly it is embarrassing for me to complain to the management about their staff and then have to look them in the face after knowing they hate me for complaining.
Lets hope the name change brings with it some sort of schedule control and client care but as far as i could tell, it was like fast food vs fine dining and i hate fast food.
- Company Response
Thank you for this feedback. We strive to ensure our customers are always happy, and we are truly disappointed that we could not satisfy you 100%.
As part of our re-brand here at Core Cleaning, we have in fact hired not only a General Manager, but also our Housekeeping Manager is now solely focusing on quality control. We hope that this will help us stay on top of any issues we have with current customers - As you know from being our long time client - if there are ever any issues, we are happy to come back and fix them. Hopefully with our new processes in place, this will not be a consistent problem.
For future reference our address is: 1624 Charles St, Whitby Ontario, L1N 1B9 We have also now updated this on the website, thank you for pointing that out!
Amy, General Manager - 905-720-2673