Luis was prompt - always showed up on time. Attention to detail was not good. Still waiting for receipts for hardwood (so he said) that is now breaking and chipping. Stain on our stairs is also coming off. I now have to hire another contractor to fix, possibly replace our hardwood as well as repair our stained stairs. A total rip off. Several emails to Luis about the receipts for the hardwood floors - claims he does not have them. Very interesting as all business are required to keep receipts for a period of seven years.
- Approximate cost of services:
- $40,000.00
- Company Response
I have never had an issue with our hardwood supplier. I will say that while doing the renovation, the customers child had already chipped the hardwood because he played with an outdoor push cart in the house and I repaired the damage at the time, at no extra cost. As for the stained stairs, I advised the customer that the existing stairs were old wood and had already been stained and treated several times, but they chose to restain anyway. As well, while I was completing the renovation, I had just finished staining the stairs and the customers continued to walk on them while the stain was still wet, despite my requests that the stain be allowed to dry properly.