I remembered this job after i checked all reviews from this client. I remember, specifically, that Waterloo Appliance was there the same day. All I can say is that I asked the client if i could go do another job first and come back and do theirs. The client said yes. All jobs were performed with top quality labour and materials and the customer was charged the price i had quoted.
As for the mess in the outside chimney and the metal plate, the customer didn't pay me to clean the outside chimney, only the inside one at a previous time. I inspected the outside chimney for free, which involved the painstaking removal of a metal plate. Insulation fell out which i swept up. The metal plate was left in the fireplace, which could not be used. Sometimes masonry odds and ends are created when chipping away loose mortar and almost always is no problem for the homeowner to take the 3lb box or bag to the corner on garbage day. As for the dog gate, I have no excuse and will own that error. I always leave them closed when i leave, but in this case I guess I didn't.
Able Wood & Gas is owned and operated by me, Sid Gruich. You get personal service catered to your needs. My company is recommended by many real estate agents for inspection and cleaning, and by many heating and cooling companies for cleaning and liner installation. I take my business and customer satisfaction very seriously. I am the only chimney sweep in the area with both a wood license (WETT) and a gas license (TSSA) because I believe in being fully certified and insured. 2 out of 10 for 5 mins with a broom and dustpan and an open dog gate? Considering the inside work was clean and all work was done to the quoted price, I consider the review to be really low. maybe 8 is proper.