Able Wood & Gas

Chimney Build & Repair
Kitchener ON N2H3K9
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

47%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Able Wood & Gas

Average customer rating:
6 10 (2 reviews)

Sort by

Deborah Hebblethwaite from Kitchener
Deborah Hebblethwaite from Kitchener
2 reviews Kitchener, ON
10/10

Restoration of fireplace to working order

The house had a wood masonary fireplace that had a flue problem Sid cleaned out the mortar that had fallen into the chimney and replaced it with a top closing unit much easier to use. For a reasonable service the fireplace is now WETT certified. Highly recommend his work. Very professional and cost effective

Was this review helpful?
L from Kitchener
L from Kitchener
2 reviews Kitchener, ON

First Review

2/10

Chimney inspection and repair

I called Sid to check the chimneys in our new house. He came for the inspection, recommended quite a few repairs and changes, but cleaned up well after his work in the house. He made a mess in the outside fireplace but didn't bother to clean that up. I had him back to do the repairs on 2 chimneys. When he arrived he suddenly wasn't able to do both that day and left after completing the one to go to another customer. He left a bag of masonry product in our garage, tossed and left a metal plate in the dog yard and left the dog yard gate open when he left. I won't use Sid again.

Was this review helpful?
Company Response

I remembered this job after i checked all reviews from this client. I remember, specifically, that Waterloo Appliance was there the same day. All I can say is that I asked the client if i could go do another job first and come back and do theirs. The client said yes. All jobs were performed with top quality labour and materials and the customer was charged the price i had quoted.

As for the mess in the outside chimney and the metal plate, the customer didn't pay me to clean the outside chimney, only the inside one at a previous time. I inspected the outside chimney for free, which involved the painstaking removal of a metal plate. Insulation fell out which i swept up. The metal plate was left in the fireplace, which could not be used. Sometimes masonry odds and ends are created when chipping away loose mortar and almost always is no problem for the homeowner to take the 3lb box or bag to the corner on garbage day. As for the dog gate, I have no excuse and will own that error. I always leave them closed when i leave, but in this case I guess I didn't.

Able Wood & Gas is owned and operated by me, Sid Gruich. You get personal service catered to your needs. My company is recommended by many real estate agents for inspection and cleaning, and by many heating and cooling companies for cleaning and liner installation. I take my business and customer satisfaction very seriously. I am the only chimney sweep in the area with both a wood license (WETT) and a gas license (TSSA) because I believe in being fully certified and insured. 2 out of 10 for 5 mins with a broom and dustpan and an open dog gate? Considering the inside work was clean and all work was done to the quoted price, I consider the review to be really low. maybe 8 is proper.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.