We had used Hugh for our home move a few years ago and we are moving parents from their house to assisted living. Hugh was very accommodating with the various changes in plans that we needed, and stepped in with extra help when we informed him that a medical emergency a few days before the move would keep us from being able to be fully packed. We arranged to have him help us with packing, and he was very conscious of what belongings might help our parents be more comfortable in their new apartment. As he was pacing items for donation, there were several times he brought us pictures and mementos that had personal inscriptions from family and friends so they could go to the apartment instead, and he made sure our parents more precious items were packed especially carefully. In a stressful situation, I am so thankful we were working with such a caring professional and his team.