The salesman came to my house and sold me this Air conditioner...all good! Installers came, very professional, nice job, clean work. They are impossible to get your paperwork and winter cover from., waited 4 months for OPA paperwork, they made several typos on it that were crucial. They are not returning my calls, have stopped in twice to the office in Whitby for my cover to no avail. Run away from this company please!