This company is anything BUT professional. They destroyed some of my furniture that was in perfect condition prior to moving (including standing on my desk). The did not deliver my snow shovel to my new address. They overcharged me and never sent me a new receipt for the corrected amount. I have been attempting to contact their after service manager Ali for several weeks and she will not contact me back, either by email or phone, despite my repeated requests for her to do so. Her one and only email to me stated "customer service is our number one priority" but if that were true, she would be able to pick up a phone. Do yourself a favor and choose a different moving company, one that actually cares about you and your possessions and actually knows what customer service means.