It is a horrible ,terrible company. I wonder why this company can exist in Canada. Two months ago I found the hot water spilled out from the valve again. I began to contact the service staff AGAIN. I found I can not find the persons. There is an answer machine let me leave a message. I left more than ten messages but no one called me back. I kept calling. Finally A lady answered my phone and told me she would call me back later. But she never call me again. I have to repeat calling her. It took me almost one month. One month later, a technician visited and changed a part and leaved. But I found the problem still existing. I have to contact them again. It took me another one month to get another technician's visit. The technician told us he cannot fix it . The hot water tank is rusty and broken.
I found the company is not like a company. They don't know what service is. Their staff don't care their company,don't care their customers' feeling. Definitely I think it's a small company. They have not enough service staff, accomplished poor management and culture.
There are too many bad memories from this company. I cannot bear it any more. Finally I terminated the relationship with the company.
If someone want to do business with it, be careful and think it again,again,again!
- Approximate cost of services:
- $0.00