I have had recurring issue with the heating system they installed in our home. The boiler broke in the middle of the polar vortex in 2019 and I had no heat or hot water. I called their emergency repair line and was advised that the water boiler is out of warranty and they would not repair it.
At the time I did not know much and paid out of pocket for a repair by a 3rd party. The water boiler keeps breaking and so have consulted with HVAC providers about a replacement. I was told the heating system they put in is way too weak for the size of the house and it notoriously problematic. The pump breaks from overuse.
I have tried to resolve the issue with them but they are very court and refuse to engage in my complaint. They are denying I even called them - even after i showed them the call records.
Bad products and service. Go elsewhere.