The crew showed up on time (they were early actually) and set to the task straight away without brushing us off. Each aspect of the job was explained to us when we asked about it so that we knew exactly what they were doing. The modifications they made to the duct work to accommodate their airlines and vacuum system were plugged with professional looking grommets and tin plates where applicable. The crew showed up and and did exactly what they said they were going to do.
Our cost was slightly higher than the $250 basic service as we had an antifungal/antimicrobial duct treatment applied after our ducts were cleaned. This up sell was not pushed on us. the product was presented to us and due to recent renovations we had made we decided to add this service to our package. Not required but it was good "Piece of Mind" assurance for us.