I purchased a new apartment & bought all the furniture ,fixtures,linens,kitchen items from Richmond store.
The queen size bed sheets which i had bought didn’t fit my queen size mattress and therefore i went to your store to return the same & buy new ones.
I was helped by a tall boy and a girl but they refused to take the linen saying that it doesn’t have a tag and have been washed which was not the case.
Few days later on the way to Harrison Hot springs i came across ikea store at coquitlam & as the linen was still in my car we went to the return counter and the agent very gladly accepted the same & also found the label which was sewn deep inside the duvet cover.
I bought some more stuff from that outlet including a foot stool which we didn’t find suitable on reaching home.
Thereafter i went to ikea Richmond store to return the same & came across the same lady who started shouting at me saying that she had told me not to bring back the used stuff . I called her manager who refused to hear my complaint and started saying that she is our old co worker & she is correct.