Gillespie Handyman Services Inc.

The entire experience with Gillespie was very positive and professional. We had several companies to come check out our yard and chat with us before picking a contractor. Gillespie was by far the one that seemed to actually care the most; we described what we wanted and what we hoped to get, and Ryan actually challenged us with a few questions and a few scenarios rather than just giving us a price. For example, he actually recommended that we build a smaller deck than we intended because, in his professional opinion, the extra space we’d be getting wouldn’t be useful so we’d essentially be paying more for nothing. He was completely right. We also originally wanted a bench built into the railing and he advised against it; he said he’d certainly build it for us if that’s what we really wanted but that, in his opinion, no built-in bench is ever really comfortable and so people generally wind up not using them and regretting the extra cost. We never got the impression that he was trying to make the job easier for himself; rather, we got the impression that he actually cared that we’d get something that we’d actually love and fully enjoy. He also counselled us on colours (too dark lots of sun = burning hot on the feet), material (certain finishes wet dew or rain = very slippery), etc. There were a lot of little things like that none of the other companies ever got into. They just priced it out and gave us a quote.

Throughout the build (which took no time), the project manager always responded quickly, with lots of advice and pictures for inspiration, etc. She also adjusted the quote, work order, or invoice accordingly as necessary and was readily available to answer questions.

In sum, Gillespie took our project seriously, completed the work quickly and well, they gave us excellent customer service and we were very happy with the experience. We now have a gorgeous composite deck and we look forward to using it next year!