We had our flat roof re-done in the summer and decided to have the fence done as part of the project as the existing fence was quite old and shabby looking.
It was difficult to find companies willing to quote on the job, but Element Fence was, and we felt they really understood what we were looking for.
Due to the size of the fence posts there was some custom metal work needed for the "shoes" that the posts were mounted in, and that caused a bit of delay.
Ultimately the work was done before the winter weather kicked in, and it looks great and I know it's so much safer than what was there before.
My only issue was that Element could have kept us better informed of their schedule - otherwise, they were great to work with.
- Company Response
This was defiantly a unique scenario and a challenging project, share a picture if you can.
To keep things fair for all customers, our schedule is based on a 'first come, first serve' system.
However, sometimes there are delays that are out of our control.
For example, weather poses a safety issue when working on roof tops, or the Ontario One Call system is delayed and we don't have locates complete (it's illegal to dig without locates).
We're constantly working to improve our system so thank you for the positive feedback.