I called Kelly because I read some positive feedback on other sites. He quoted me a price over the phone and we setup an appointment. Kelly came a bit late but it wasn't a big deal. The undermount sink and pot filler were a bit challenging for him. He ended up coming back a couple of times to redo the sink and pot filler. Although it didn't go as smooth as I had hoped Kelly stood by his work and completed the work to my satisfaction. He did not ask for payment until the job was done right.