Electric Eel Sewer & Drain Specialists

Drain Services
ROCKY VIEW AB T1X0J6
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HomeStars  >  Drain Services in Calgary  >  Electric Eel Sewer & Drain Specialists
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44%

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Reviews for Electric Eel Sewer & Drain Specialists

Average customer rating:
6 10 (3 reviews)

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Reesh
Reesh
3 reviews Calgary, AB
0/10

Leaky Shower

Terrible service.

I have a leaky shower. They sent in 2 guys to fix it. the guys were courteous but obviously didnt know what they were doing. they fiddled with the handle for 10 minutes then told me that it was fixed.
When the shower started dripping in a few minutes they told me they will need to order new parts for the shower.
They called the office and told me that I needed to pay 200 dollars for the minimum charge.

NOTHING WAS FIXED. they were in my house for less then 15 minutes. They spent the next hour sitting outside in the van talking to the manager.

The manager spoke with me and told me that their van has a GPS that tracks how long the guys are here for. Did that GPS tell them that they spent an hour in the van?

A screw fell off the handle and they did not even blink. They told me "it is for holding the handle in place" I asked them to put it back in and the reply was "we cant"

so now I have a leaky shower AND a broken handle and I am out 200 dollars.

I am really really upset with this service. I understand paying the minimum charge, but not if you are in a worse off position! I've paid plenty of service people for a full amount for a job that only lasted a few minutes - but things were fixed. NOT BROKEN.

I got their ad from kijiji. The lady I spoke with had no issued booking me in for a laky shower. Then the plumber told me that they did mostly drains and just got into the "plumbing" if you cannot do the job please don't accept it.

I would not recommend them.

1 of 1 people found this review helpful.
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Company Response

I remember this call and all the work that went into it. I dispatched a crew out to troubleshoot the problem with her shower, one of the technicians was a certified plumber and the other was training with him. When they discovered what the problem was they needed parts in order to complete the repair. The technicians called all of our suppliers looking for these parts but none of them carried the brand needed. The technicians then called me back and gave me the brand information. I then proceeded to research where we could obtain the parts, this took me well over an hour, which was not charged to her. Once I was able to find the parts I had ordered them for the customer and called her to inform her that they will be shipped to her house and she will be responsible to pay for them so that I wouldn't have to put any upsale charges on the materials. I explained our minimum service charges for coming out that day but also explained that when the parts came in she should call us back to complete the repair and I would deduct any unused time from this call from the follow up call. I never heard back. I am sorry that she feels this way. I know that we went above and beyond for her to find these parts because I personally took a lot of time out of my day to do this, and without thanks. I think this rating is unfair and the review doesn't showcase what really went into it.

J Frentz from Calgary
J Frentz from Calgary
3 reviews , AB
8/10

Full drain augering of main plumbing line

We have used this company in the past to deal with minor plumbing issues and have always found the service to be prompt and reasonably priced. I always appreciate when a job has been completed without finding out that there are hidden costs or factors we haven't considered, especially with plumbing concerns.
We also used their services for a major augering of the main plumbing line in an older home, with a video to show if there were any concerns.... I found the service on the pricey side, but thorough.

1 of 1 people found this review helpful.
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Michael Simmons in Calgary
Michael Simmons in Calgary
5 reviews CALGARY, AB
10/10

Garburator removal and drain pipe cleaning

I need a garburator removed and proper piping installed. Also the pipes to be cleaned out.
Talked to their receptionist and she was very professional. Had someone out as soon as possible.
The service man was very friendly. Took the garburator out, had a look at my existing plumbing. He determined what needed to be done to put the right piping in and got it done fast and efficient. Looks way better under the sink than whatever was done before when I bought the house.
Would have these guys back for any plumbing job in the future. Highly recommend them.

0 of 1 people found this review helpful.
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Get the Picture! Camera Assisted Sewer and Drain Cleaning. 24 hour emergency response.
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