We had an issue with our gas fireplace insert not staying lit even though it was fairly new, but past warranty. After trying repeatedly to have the original company where we purchased from to come service it, (actually tried a laughable amount of times, with a horrible amount of run around and just straight up not showing up to appointments ) we started to look online for an alternative repair person. We came across Jafar with Bestway and saw that he had very good reviews on home stars and elsewhere on line so we decided to try him. Not only did he spend some time on the phone speaking to my husband about the problem, he returned phone calls promptly and he was able to come that same day! He arrived when he promised, was able to source out the problem and do the repair within a couple hours. He made sure to protect our stone surfaces, and kept it clean. As well, Jafar has a very nice demeanor about him, he is calm, honest and very knowledgeable. It is nice to find someone who provides excellent work, customer service and value. His good reviews are an accurate representation of his work.