Best Way Heating

In January, during one of the worst snow storms the Lower Mainland has experienced, the boiler for our radiant heating failed. We couldn't find a repairman to come out. It was -8 outside and the house was getting very cold. Because of the excellent reviews on HomeStars, we contacted Bestway Heating on January 15. With heavy snow falling and the roads covered in snow, within 1.5 hrs Slavi showed up and diagnosed the problem within minutes. He had to go out to get a replacement pump but returned shortly to finish the repair. Unfortunately a few days later a 2nd pump failed. The following week Jaffar and a 2nd technician (didn't get his name) showed up and replaced the 2nd pump which they explained had been mounted incorrectly when the boiler had originally been installed. Everything works fine now and Jaffar took the time to explain the operation of the radiant system which I appreciated. When I got the invoice I was pleasantly surprised as I expected the total to be well over $1000. Instead it was much less than that. I have to add, I never write reviews - this is my first. In fact I'm very wary of false reviews that proliferate on the internet. The service provided by Bestway was so exceptional, I felt compelled to write. They went out of their way during a very difficult time - I'm sure too that they were inundated with other calls. Honest service with reasonable prices is a rare experience these days.