Brought 8x10 rug to have cleaned slight stain where new puppy had accidents. The fellow said in addition to CLEANING they could do enzyme treatment to remove any odor. After pick up the stain was exactly how it was when we brought it. Called to advise the rug was exactly same when he said we had to pay an additIona's $180. For stain treatment. My daughter did a better job removing th stain herself! Save your time and money and look elsewhere!!!
- Approximate cost of services:
- $280.00
- Company Response
Dear customer
I am very sorry that you got upset about the stains as we talked on the phone I clearly explained that permanent stains would not come out by cleaning or enzyme.
What is enzyme?
Enzyme is only for smell removing not stains and I did explained it very clearly before wash and I explained it after wash.
I have over 30 years experience and always explain that stains are the hardest to remove and there is extra charge for that.
If you like I can pick up your rug and remove stains for half price.I wish the best
Behrouz