Master Carpet Cleaning

Carpet & Rug Cleaning & Repairing
Toronto ON
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84%

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Reviews for Master Carpet Cleaning

Average customer rating:
9.5 10 (28 reviews)

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Kelly in Pickering
Kelly in Pickering
1 review Pickering, ON
10/10

Area Rug Stain Removal

My husband and I contacted Master Carpet Cleaning after receiving a recommendation from the store where we purchased the rug. We had only received our rug a few days prior to it being stained by one of the tradespeople entering our home. As you can imagine, we were incredibly disappointed and upset to have our brand new white carpet stained with grease. We attempted to remove the stain ourselves which only seemed to worsen the situation.

After contacting the company and explaining the situation, the owner was very sympathetic and fit us in his schedule even though this was an extremely busy time of year for him and his company. After his first visit, the stain was 90% better and he showed us the amount of grease he meticulously removed from the rug. He clearly explained to us in advance that the stain may take more than 1 visit to completely remove and that we needed to let the carpet dry to be able to see the true final results. After another two visits, what was once a total eye sore in a beautiful space, is now gone. My husband and I are so pleased we contacted Master Carpet Cleaning and could not be happier with the results. Master Carpet Cleaning was courteous, professional and accommodating throughout the entire process and we appreciate all of their hard work. We would highly recommend them to anyone who needs carpet cleaning.

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Company Response

Thank you dear Kelly, I really appreciate your review. It was pleasure serving you.
I wish the best.
Behrouz

Private User
Private User
Private User reviews Caledon, ON
1/10

Carpet cleaning

Brought 8x10 rug to have cleaned slight stain where new puppy had accidents. The fellow said in addition to CLEANING they could do enzyme treatment to remove any odor. After pick up the stain was exactly how it was when we brought it. Called to advise the rug was exactly same when he said we had to pay an additIona's $180. For stain treatment. My daughter did a better job removing th stain herself! Save your time and money and look elsewhere!!!

3 of 3 people found this review helpful.
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Company Response

Dear customer
I am very sorry that you got upset about the stains as we talked on the phone I clearly explained that permanent stains would not come out by cleaning or enzyme.
What is enzyme?
Enzyme is only for smell removing not stains and I did explained it very clearly before wash and I explained it after wash.
I have over 30 years experience and always explain that stains are the hardest to remove and there is extra charge for that.
If you like I can pick up your rug and remove stains for half price.

I wish the best
Behrouz

Private User
Private User
Private User reviews Toronto, ON
10/10

Red wine spillage on white wool rug

A glass of red wine was accidentally spilled on our white wool area rug. We tried a few approaches to remove the stains and ended up making the situation worse in that we spread the soiled area beyond the wine spillage and created areas of yellow stain on the rug that covered a significant portion of the rug. I looked into HomeStars and found a highly rated carpet cleaner but they did not clean area rugs. They suggested I call Master Carpet Cleaning. I am very pleased that I did.
I was sceptical that our rug could be restored to its former condition. I spoke to Behrouz to explain what happened and wanted to get his opinion. He came to our house to assess the damage. He said he believed that that the wine stains would come out and that it was likely that the yellow stained areas could be removed slowly. I was a little worried and wanted to get an update. Behrouz got back to me shortly and provided a photo of what it looked like. I could see that the wine spots were gone but there was still a hint of yellow from our attempt in dealing with the wine spillage. When the cleaning and spot removal was completed, I was very pleasantly surprised. I highly recommend Master Carpet and Behrouz. He is knowledgeable and provides quality customer-service. He is also reliable, responsive and pleasant. Thank you.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your review.
I am very glad you liked my rug cleaning and stain removal.
I wish the best.
Behrouz

KMG from Toronto
KMG from Toronto
1 review Toronto, ON
10/10

Carpet Cleaning

Master carpet was recommended to us when our dog had been sick and had a number of "accidents" on our wool and silk carpet. I thought the carpet was ruined. Master carpet did an amazing job cleaning the carpet. I would highly recommend them!

1 of 1 people found this review helpful.
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Toktam  from Richmond Hill
Toktam from Richmond Hill
1 review Richmond Hill, ON
10/10

Persian rug cleaning

They did such a magnificent job cleaning my Persian rugs that my mother thought for a second we were given a wrong set of rugs.
I absolutely recommend them to everyone in town.

1 of 1 people found this review helpful.
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shahin from Markham
shahin from Markham
1 review Markham, ON
10/10

rug repair and cleaning

I needed to clean and repair my persian rug so I was looking for a realiable company in google and I found this comoany they are very professional and did an amzing job for me.
I 100% recommand them you won't be disappointed.

1 of 1 people found this review helpful.
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Mohammadreza Zaheerfard from Toronto
Mohammadreza Zaheerfard from Toronto
1 review Toronto, ON
10/10

Carpet Cleaning

I chose this company as per recomandation of my friend; and sure it was worth every penny. Just wanted to let you know that we were thrilled with the job done by cleaning our rugs. They look better than I expected and better than when I bought them! Excellent service, polite staff, right on time, and good price. We would highly recommend this company. Thanks again

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Company Response

Thank you Dear Mr. Zaheerfard, We really appreciate your business and your review, it was a pleasure serving you. Looking forward to provide you another excellent service in future.
Bruce

Debbra from Richmond Hill
Debbra from Richmond Hill
1 review Richmond Hill, ON
10/10

Rug cleaning and repair

One of my friends introduced Master Carpet Cleaning to me and i must say this was one of the best recommendation I have ever received. I had 2 very hard to clean rugs they look like new again. One of the rugs had a repair which came out perfect. Special Thanks to Bruce for being such a great help.
I absolutely recommend them to anybody.

1 of 1 people found this review helpful.
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Company Response

Dear Debra it was my pleasure to help, and I am so glad that you are happy with our services. We really appreciate your business and review and looking forward to serve you again.
Bruce

Nasim from Toronto
Nasim from Toronto
1 review Toronto, ON
10/10

Carpet cleaning

I was very satisfied eith this company every time I worked with them. They not onlyvdo very good jon but also have a really professional atituete as well. I recommend them to every family member and friend.

1 of 1 people found this review helpful.
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Company Response

We are glad that we could provide you a satisfactory service and your review is very appreciated.
Thank you
Bruce

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Master Carpet Cleaning

Master Carpet Cleaning specializes in cleaning and repairing Area Rugs, Antique Rugs, Silk or Wool Rugs and guarantees that has the answers to all of your problems. At your service since 1989. 100% Money back Guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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