My husband and I contacted Master Carpet Cleaning after receiving a recommendation from the store where we purchased the rug. We had only received our rug a few days prior to it being stained by one of the tradespeople entering our home. As you can imagine, we were incredibly disappointed and upset to have our brand new white carpet stained with grease. We attempted to remove the stain ourselves which only seemed to worsen the situation.
After contacting the company and explaining the situation, the owner was very sympathetic and fit us in his schedule even though this was an extremely busy time of year for him and his company. After his first visit, the stain was 90% better and he showed us the amount of grease he meticulously removed from the rug. He clearly explained to us in advance that the stain may take more than 1 visit to completely remove and that we needed to let the carpet dry to be able to see the true final results. After another two visits, what was once a total eye sore in a beautiful space, is now gone. My husband and I are so pleased we contacted Master Carpet Cleaning and could not be happier with the results. Master Carpet Cleaning was courteous, professional and accommodating throughout the entire process and we appreciate all of their hard work. We would highly recommend them to anyone who needs carpet cleaning.
- Company Response
Thank you dear Kelly, I really appreciate your review. It was pleasure serving you.
I wish the best.