I purchased 3 of the same item online on Dec 1, paid for expedited shipping and as of Dec 20 I still haven't received it. I am in Canada too, so it's not even shipping far! I had to call TWICE to check up on my order and they didn't even bother to reach out and say my order was delayed and on the first phone call I was GUARANTEED that my order would go out - which it didn't. Ridiculous! All they keep telling me is to go into my nearest store to buy what I wanted which is NOT convenient for me at all. So I said "why don't you have my local store ship my items to me?" All I got was "It doesn't work that way". I would NEVER recommend purchasing ANYTHING from this organization! They can't get their act together at all, particularly during Christmas - the busiest time of the year! During the 2nd phone call I was again, guaranteed, that a Manager would call me on Monday Dec 18 and, shocker...no one ever called. I received an email saying that I can get 10% off my next order - no way, thanks - and that as an alternative if I want my items before Christmas, I can go into my local store! OMG! Horrible experience and I, like many other reviews on here, have NO idea how this company is still in business. Buyer beware for sure - if you are debating making an online purchase from this company, my advice is don't do it!