Built In Technology Inc.

I had no choice but to have the central vacuum system, internet, cable television and land telephone line installed on a newly built home. None of the work was done properly. The internet and cable television lines were not installed properly, jammed between joist, there was no telephone line connection; had to have Rogers Communications Inc. complete the work. A senior staff member came to inspect the work and promised to compensate for the poor installation and lack of install, and never followed through with the promise. Afterwards I discovered that the central vacuum piping had not been glued together properly and had to have that done properly at my own expense. I discovered the poor workmanship in the ceiling of the unfinished basement. It’s impossible to know how poorly the work was done behind the walls which have already been drywalled. The central vacuum system no longer works in only three years. The parts are under warranty for ten years. I notified the manufacturer and Built In Technologies and they have not returned my call. I am supposed to receive a new motor according to the manufacturer. When I went to the office to discuss placement of the phone lines, internet and cable television, the representative was only interested in up selling or selling me additional services and installs. I wasn’t interested and the representative treated me as though I was wasting her time. In the end, I am glad I didn’t order any other services or products with them as they failed to do a proper install for the products I was offered from the builder. I would not trust this company to do any work in my house. I have notified the builder, TARION and Rogers Communications Inc. of the poor workmanship. It’s entirely inexcusable and an indication of a company who is only interested in making profit on lack of work and poor workmanship, in my opinion. I would only recommend that prospective customers find an alternate company to do this work or have it inspected by a home inspector and make the company return immediately to finish the job properly.